Grace Thiele
Maple Lake,MN
Summary
Self motivated to provide high level of detail overseeing all aspects of projects and operations involved. Continued growth of the company by increasing quality labor, expanding client list, and maximizing resources to meet budget. Dedicated to maintaining high levels of communication and continued improvements each project. Oversaw business expansion, supplies, hiring staff, customer relations and site management. Maintained all administrative responsibilities and provided exceptional customer and employee communication.
Overview
5
5
years of professional experience
Work History
Scheduling Administrator
ARCXIS
12.2023 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Gathered, organized and input information into digital database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Improved employee productivity with effective time management strategies for daily tasks.
Freelance Professional Organizer and Designer
Gracious Spaces Solutions
08.2023 - 12.2023
- Generated client list, created pricing guidelines and defined job scope for each job.
- Order products tailored to each project and communicated with clients to provide services based on budget.
- Successfully communicated with customers to ensure projects were on time, customers felt at ease throughout entire duration of project, and results exceeded expectations.
- Expanded services provided to meet needs of clients such as party planning and carpentry work on interior and exterior of their homes.
- Designed and implemented comprehensive organizational strategies to maximize productivity.
Vice President of Operations
MnSoarr
07.2019 - 09.2023
- Communicated with all staff and customers to maximize satisfaction of performance, increase employees ability to self manage, and to verify quality and safety checks.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased company profits through performance optimization strategies, improving quality of work, and securing bids to increase MnSoarr's revenue by over 30 percent. .
- Supported team by supplying proper tools, creating learning sheets and scheduling to optimize productivity.
- Strategically coordinated operations to account for clients needs, employees capabilities and planned accordingly to be effective in meeting all of the demands of our jobs.
- Identified issues in all areas of operation and implemented successful solutions daily on my own.
- Set specific goals for each individual employee and evaluated the performance of the team at each clients location.
- Lead by example when going to construction sites to maintain an efficient work ethic, maintain friendly customer relations and apply all protocols.
- Maintained self motivation throughout the pandemic when understaffed for long periods of time and no upper management was present for months at a time.
Professional Painter and Handyman
Girls Next Door
05.2019 - 07.2019
- Communicate with costumer to provide efficient work and desired results.
- Be able to continue working at effective rate without supervision or direct instructions.
- Complete projects by problem solving and learning new skills in a safe manner.
- Set up sites in the morning and clean up projects each day while tracking supply needs.
Education
Bachelor of Arts - Business Administration
University of Minnesota - Duluth
Duluth, MN2025
Bachelor of Science - Cell Biology And Anatomy
University of Minnesota - Duluth
Duluth, MN2025
Skills
- Self Motivated
- Price Structuring
- Project Oversight
- Manage Multiple Time Sensitive Projects
- Performance Monitoring and Evaluation
- Strategy Development
- Revenue Generation
- Rules and Regulations
- Customer and Employee Rapport
- Detail Oriented
References
Customer Reference: Teresa Lynch (McGough Construction St. Paul): 763-360-7604
Employee Reference: Maggie Miller (past employee): 763-234-9090
Personal Reference: Debbie Gulbrandson: 612-616-8370
Timeline
Scheduling Administrator
ARCXIS
12.2023 - Current
Freelance Professional Organizer and Designer
Gracious Spaces Solutions
08.2023 - 12.2023
Vice President of Operations
MnSoarr
07.2019 - 09.2023
Professional Painter and Handyman
Girls Next Door
05.2019 - 07.2019
Bachelor of Arts - Business Administration
University of Minnesota - Duluth
Bachelor of Science - Cell Biology And Anatomy
University of Minnesota - Duluth
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