Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Thomas

Indianapolis,IN

Summary

With a robust background at Walgreens, I excel in streamlining pharmacy operations and enhancing patient care through expert medication dispensing and empathetic service. My adeptness in drug inventory control and team collaboration has significantly improved efficiency and patient outcomes, showcasing my commitment to excellence in the pharmaceutical field.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Certified Pharmacy Technician

Walgreens
08.2024 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.

Pharmacy Technician 2

IU Health
02.2023 - 08.2024
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Resolved third-party billing, computer system and customer service issues.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Senior Pharmacy Technician

Walgreens
02.2021 - 02.2023
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Streamlined pharmacy operations by implementing efficient inventory management processes.
  • Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
  • Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
  • Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
  • Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
  • Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
  • Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
  • Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
  • Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
  • Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
  • Increased patient convenience by efficiently managing the online prescription refill system, reducing wait times for pickups.
  • Coordinated with retail staff to facilitate seamless medication pickup processes, further enhancing the overall pharmacy experience for customers.
  • Demonstrated expertise in compounding medications, delivering high-quality custom formulations for patients'' unique needs.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted, measured, and compounded medications following standard procedures.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Education

High School Diploma -

Center Grove Highschool
Greenwood, IN
05.2020

Skills

  • Problem-solving skills
  • Immunization administration
  • Insurance billing
  • Insurance verification
  • Medication dispensing
  • Maintaining records
  • Pharmaceutical calculations
  • Calculating insurance coverage
  • HIPAA compliance
  • Dosage form preparation
  • Patient confidentiality
  • Team collaboration
  • Drug inventory control
  • Workflow optimization
  • Updating medication histories
  • Pharmacy equipment use
  • Manual and automated medication dispensing
  • Drug storage procedures
  • HIPAA
  • Compounding techniques

Certification

I am nationally certified through PTCB. I am also licensed through Indiana. I have my immunization license through the APHA. I also have my CPR license through Red Cross.

Timeline

Senior Certified Pharmacy Technician

Walgreens
08.2024 - Current

Pharmacy Technician 2

IU Health
02.2023 - 08.2024

Senior Pharmacy Technician

Walgreens
02.2021 - 02.2023

High School Diploma -

Center Grove Highschool

Similar Profiles

CREATE PROFILE
Grace Thomas