Summary
Overview
Work History
Education
References
Timeline
Generic

Grace Thomas

Reno

Summary

Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of family planning, tools and methodologies. Committed to improving overall business processes.

Overview

14
14
years of professional experience

Work History

Subsidy Specialist

The Children’s Cabinet
08.2020 - Current
  • My responsibilities included working a case load of up to 125 clients. I was required to provide case management to each client, complete intakes

ECSN

The Children’s Cabinet
08.2019 - 08.2020
  • My responsibilities included working in licensed childcare facilities and family child-care settings. I was required to provide snacks and lunch to the children, change diapers, potty train, communicate with parents about their child’s day and current well-being, and perform daily activities (reading books, play time, singing songs, complete curriculum, and art projects) with the children.

Lead Teacher

The Goddard School
10.2018 - 08.2019
  • My responsibilities included writing curriculum once a month, writing the classroom news letter, completing child assessments, providing snacks and lunch to the children, changing diapers, potty training children, talking with the parents about their child's day, and performing daily activities (reading books, playing, singing songs, and art) with the children.

Case Worker

Washoe County Human Services Agency
05.2017 - 08.2018
  • My responsibilities included managing a caseload, attending and presenting court, writing court documents, contacting collaterals, referring to resources in the community, and meeting with clients. I have done many different trainings and learned different roles within the agency.

Youth Advisor

The Children’s Cabinet
Reno
10.2016 - 04.2017
  • My responsibilities included taking care of the youth, doing bed checks every 15-30 minutes, and getting the youth ready for school. I would also distribute the youth their prescribed medications. I have also done many different trainings and shadowed different Case Managers.

Waitress/Barista

Cheese Board and Wine Seller
Reno
05.2011 - 10.2016
  • My responsibilities included opening and closing the restaurant, being able to run the front of the house, making coffees, running food, and clearing tables. Ensured customer satisfaction and resolved customer concerns and issues. Building a good rapport with customers.

Education

Bachelors of Liberal Arts - Criminal Justice, Substance Abuse

University of Nevada Reno
Reno, NV
01.2016

Criminal Justice and Core Courses

Truckee Meadows Community College
Reno, NV
01.2014

References

REFERENCES AVAILABLE ON REQUEST

Timeline

Subsidy Specialist

The Children’s Cabinet
08.2020 - Current

ECSN

The Children’s Cabinet
08.2019 - 08.2020

Lead Teacher

The Goddard School
10.2018 - 08.2019

Case Worker

Washoe County Human Services Agency
05.2017 - 08.2018

Youth Advisor

The Children’s Cabinet
10.2016 - 04.2017

Waitress/Barista

Cheese Board and Wine Seller
05.2011 - 10.2016

Bachelors of Liberal Arts - Criminal Justice, Substance Abuse

University of Nevada Reno

Criminal Justice and Core Courses

Truckee Meadows Community College

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Grace Thomas