Grace Toran
Lynnfield,MA
Summary
Detail-oriented Psychology B.S. graduate transitioning into clinical research coordination, with training in behavioral research methods and statistics and clinical experience in psychiatry and pediatric hospital settings. Experienced in patient and family communication, Epic-based record review, HIPAA-compliant documentation, and interdisciplinary collaboration. Prepared to contribute to participant-facing study operations, accurate data collection, protocol-based workflows, and ethical research conduct.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Intern
Beth Israel Lahey Health Psychiatry
06.2025 - 08.2025
- Supported administrative and patient-communication workflows in an outpatient psychiatry setting, contributing to organized, patient-centered care coordination.
- Communicated with more than 50 patients by phone and digital platforms regarding appointments, status updates, and follow-up information.
- Reviewed and managed more than 50 patient records weekly in Epic, maintaining HIPAA compliance, confidentiality, and accurate documentation.
- Collaborated with clinical and administrative staff to support timely patient follow-up and organized care coordination.
- Developed familiarity with electronic medical records, outpatient psychiatric workflows, treatment planning, and documentation practices.
Child Life Volunteer
Upstate Golisano's Children's Hospital
12.2024 - 01.2026
- Built rapport with more than 100 pediatric patients and family members through empathetic, age-appropriate communication.
- Delivered weekly psychosocial and activity-based support to more than 20 pediatric patients in surgical, hematology/oncology, general, and intensive-care settings.
- Communicated behavioral and emotional observations to Child Life Specialists and interdisciplinary care teams to support coordinated, patient-centered care.
- Adapted communication and support strategies to meet the needs of patients, families, and hospital staff in fast-paced clinical settings.
- Maintained professionalism, discretion, and sensitivity when interacting with pediatric patients and families
Volunteer
Crisis Text Line
11.2025 - Current
- Provide crisis-intervention support through text-based communication, using active listening, de-escalation, safety planning, and empathetic, trauma-informed communication.
- Assess individuals’ immediate needs and connect them with appropriate crisis, community, and emergency resources.
- Document interactions accurately and promptly while maintaining strict confidentiality and privacy standards.
- Communicate calmly and professionally with individuals experiencing emotional distress, demonstrating sound judgment in time-sensitive situations.
- Collaborate within established protocols and use feedback from team members to strengthen response quality and participant-centered support.
Work Study Student
SU's Alumni Engagement Center
09.2025 - 12.2025
- Represented Syracuse University in outreach initiatives, strengthening engagement and communication with alumni and community members.
- Conducted professional phone-based outreach and maintained organized records of interactions and follow-up information.
- Built rapport with diverse individuals while clearly communicating university updates, event information, and engagement opportunities.
- Supported outreach goals through reliable follow-through, professional communication, and attention to detail.
Education
Bachelor of Science - Psychology
Syracuse University
Syracuse, NY05-2026
Skills
- Behavioral research methods and statistical methods in psychology
- HIPAA compliance, confidentiality, and patient privacy
- Clinical documentation and Epic electronic medical record systems
- Data entry, record review, and attention to detail
- Patient and family centered communication
- Protocol adherence and human-subject protections
- Interdisciplinary team communication
- Organization, time management, and multitasking
Certification
- Epic EMR (Electronic Medical Record System): Trained within medical office
- HIPAA Privacy and Security: Hospital-level compliance training
Extracurricular Activities
Member: Psychology Club at SU and Psi Chi Honor Society
Timeline
Volunteer
Crisis Text Line
11.2025 - Current
Work Study Student
SU's Alumni Engagement Center
09.2025 - 12.2025
Intern
Beth Israel Lahey Health Psychiatry
06.2025 - 08.2025
Child Life Volunteer
Upstate Golisano's Children's Hospital
12.2024 - 01.2026
Bachelor of Science - Psychology
Syracuse University