Grace Trach
Nazareth
Summary
Customer service professional with experience in problem- solving, communication, and enhancing customer satisfaction. Known for collaborative approach and delivering consistent results, with colleagues and management. Dependable team player who adapts to evolving demands and excels in organizational goals and conflict resolution.
Overview
5
5
years of professional experience
Work History
Customer Experience Coordinator (CEC)
TJ Maxx
12.2023 - Current
- Supervise my cashier associates to ensure efficiency on the front end of the store.
- Deliver exceptional customer service by greeting customers, resolving inquiries, and facilitating smooth purchase experience.
- Help to create healthy communication between my fellow employees to ensure a positive work environment.
- Collaborate with management on operational decisions and team-related initiates to support store goals.
- Monitored compliance with company policies, ensuring adherence in all customer interactions.
- Collaborated with cross-functional teams to streamline operational processes for enhanced customer experience.
Retail Associate
Dutch Springs
04.2020 - 08.2021
- Processed customer transactions efficiently while providing friendly, personalized service at point of sale
- Maintained organized product displays and ensured adequate inventory levels to meet customer demand.
- Assisted customers with equipment selection and rental processed, providing product knowledge and safety guidance for scuba gear and watercraft.
Education
Diploma -
Nazareth Area High School
06-2023
Associates - Psychology
Northampton Community College
05-2025
Skills
- Excellent customer service
- Good communication
- Quick problem-solving
- Training and coaching
- Opening and closing procedures
- Patience and composure
- Cross-functional coordination
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
- De-escalation techniques
Timeline
Customer Experience Coordinator (CEC)
TJ Maxx
12.2023 - Current
Retail Associate
Dutch Springs
04.2020 - 08.2021
Diploma -
Nazareth Area High School
Associates - Psychology
Northampton Community College
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