Grace Trautmann
Stillwater,MN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Käthe Wohlfahrt
09.2022 - Current
- Assist over 100 customers per shift
- Organize stockroom of over 250 items
- Answer customer questions and resolve issues
- Collaborate with coworkers to prepare products for customers
- Train new associates in customer service protocols, elevating overall team's performance.
- Led team project to revamp customer service training program, resulting in more effective onboarding.
Customer Service Associate
Grandmas Bakery
09.2019 - 09.2021
- Prepared over 150+ orders for delivery each shift
- Assisted 75+ customers in placing specialty orders each shift
- Prepared 100+ bakery items each shift
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Bachelor of Arts - Anthropology
Southern New Hampshire University
09-2025
Skills
- Strong organizational skills
- Excellent time-management skills
- Great written and verbal skills
- Critical thinking skills
- Microsoft Office skills
- Customer service
- Team collaboration
Certification
Foundation of User Experience (UX) Design, Google, 2024
Timeline
Customer Service Associate
Käthe Wohlfahrt
09.2022 - Current
Customer Service Associate
Grandmas Bakery
09.2019 - 09.2021
Bachelor of Arts - Anthropology
Southern New Hampshire University
Similar Profiles
Amy Pierce-KetnerAmy Pierce-Ketner
Bar & Restaurant Manager at Wohlfahrt Haus Dinner TheaterBar & Restaurant Manager at Wohlfahrt Haus Dinner Theater
Talin ParisiTalin Parisi
Field Worker at Ridgeline Fence and DeckField Worker at Ridgeline Fence and Deck
Aidan GibbsAidan Gibbs
Fresh Air Vents at Adam BonineFresh Air Vents at Adam Bonine