Kaitlyn Maas
Bellmore,NY
Summary
To obtain a position where my past experience, dedication, hard work and loyalty will add value and profitability for the Company and growth for myself.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Nordstrom Rack
Garden City, NY
09.2021 - Current
- Build lasting relationships with customers.
- Give the best service to customers on their terms.
- Provide honest and confident feedback to customers about style and fit.
- Consistently seek fashion and product knowledge to build expertise.
- Work with the team to keep the department customer ready, filling orders, stocking, re-merchandising, price markdowns, and light cleaning.
- Grow relationships with the customers by opening new Nordstrom Rewards program accounts.
- Answer customer phone calls and assist them with their questions or concerns.
- Financially accountable for cash register at beginning and end of shift.
Party Hostess / Cashier
Bellmore Playhouse
Bellmore, NY
05.2015 - 08.2021
- Set up and organized multiple party rooms according to package and guest specifications.
- Check in guests and verify details of party.
- Maintain order and control for duration of parties.
- Supervise children and adhere to all facility regulations.
- Retrieve and serve food and beverages on schedule.
- Responded quickly to guest requests for items or service.
- Answer questions and consulted with management for difficult situations.
- Worked well with entire facility team to ensure parties meet and exceed guest expectations.
- Organized and cleaned rooms between parties.
Barista / Cashier
Dunkin Donuts
North Bellmore, NY
01.2012 - 05.2015
- Provide excellent guest satisfaction, service speed, and product quality.
- Anticipate and understand guests needs and exceed their expectations.
- Prepare food according to formula in a timely manner.
- Financially responsible for register at beginning and end of shift.
- Restock food items as needed throughout shift.
- Follow and meet safety and sanitation standards during prep, service and cleanup.
- Clean and maintain all areas of restaurant.
- Perform light paperwork duties.
Medical Secretary
Northwell Health
New Hyde Park, NY
11.2022 - Current
- Managed high volume incoming calls assisting patients with scheduling, offering office information, answering questions, and directing calls to the correct staff member and or Medical Provider.
- Maintained and adjusted physicians daily schedules as needed.
- Improved patient flow and reduced wait times with effective appointment scheduling.
- Scheduling, rescheduling and coordinating patient appointments while optimizing provider availability.
- Trained new staff on office protocols and administrative procedures.
- Ensured compliance with HIPAA regulations in all patient interactions.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Provided administrative support during audits or inspections, ensuring efficient retrieval of required documents showcasing compliance with regulatory standards.
- Supported healthcare staff with accurate transcription of medical reports, improving clarity of patient records.
- Enhanced patient satisfaction by providing empathetic and clear communication regarding procedures and policies.
- Received and routed laboratory results to correct clinical staff members.
- Facilitated communication between patients and healthcare providers, ensuring clarity of information.
Education
Secondary School -
Wellington C. Mepham High School
06-2016
Skills
- Computer proficiency
- Communication
- Organizational know-how
- People Skills
- Customer Service
- Problem Solving abilities
- Self-sufficient
- Time Management
- Medical terminology
- Customer service
- Patient scheduling
- Strong organizational skills
- Telephone customer support
- Administrative support experience
- Appointment scheduling
Timeline
Medical Secretary
Northwell Health
11.2022 - Current
Customer Service Associate
Nordstrom Rack
09.2021 - Current
Party Hostess / Cashier
Bellmore Playhouse
05.2015 - 08.2021
Barista / Cashier
Dunkin Donuts
01.2012 - 05.2015
Secondary School -
Wellington C. Mepham High School