Monica Lira
Fort Worth,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Infant Teacher
Primrose Schools FTW-WEST
07.2021 - 08.2022
- Kept classroom and feeding areas clean, neat and safe.
- Promoted development of social, emotional and communication skills in infants.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
Daycare Owner/Operator
Self-employed
03.2020 - 03.2021
- Maintained accurate accounting of tuition and operating reports.
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Stayed current on Minimum Standard codes and guidelines to maintain compliant program operations in Texas.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Modernized instructional plans and educational approaches to enhance student learning.
Customer Service Associate IV
Lowes Home Improvement
02.2005 - 02.2020
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Department increased sales margin by 15%+
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Informed customers about special promotions and provided detailed information for various products.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Helped average of 25-50 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Caretaker
Family Members
02.2001 - 02.2010
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Managed 2 adults daily. Hospice care for Colon Cancer Patient and Down Syndrome Patient with Heart and Pulmonary Defect.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Scheduled and accompanied to medical appointments.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Helped clients manage money, pay bills and shop for groceries or personal items. SSI Representative , POA and Trust , Executive Trustee business and transactions.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Remained alert to problems or health issues and competently responded.
- Ran errands for, including shopping, and picking up other necessities , medical supplies.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate. Reported to Hospice Case Managers and Nurses.
Banking Officer
Omni American Credit Union
05.1998 - 03.2002
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Average Line transaction were 50+ daily.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Supported upper management with administrative tasks, including employee performance review and policy implementation.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Investigated and resolved account issues by offering applicable options to customers.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
Education
No Degree - Child Care Services Management
Texas A&M Agrilife Extension
Online05.2020
High School Diploma -
Arlington Heights High School
Fort Worth, TX05.1982
Skills
- Organization and Time management
- Flexible & Adaptable
- Customer Service
- Computer proficiency
- Customer Account Management
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Computer Proficiency
- Administrative and Office Support
- Inbound and Outbound Calling
- Multi-Line Phone Systems
- Establishing and Maintaining Customer Relationships
Languages
Spanish
Professional Working
Timeline
Customer Service Associate
Lowes Home Improvment
11.2022 - Current
Infant Teacher
Primrose Schools FTW-WEST
07.2021 - 08.2022
Daycare Owner/Operator
Self-employed
03.2020 - 03.2021
Customer Service Associate IV
Lowes Home Improvement
02.2005 - 02.2020
Caretaker
Family Members
02.2001 - 02.2010
Banking Officer
Omni American Credit Union
05.1998 - 03.2002
No Degree - Child Care Services Management
Texas A&M Agrilife Extension
High School Diploma -
Arlington Heights High School
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