Inna Grigorenko

- Greeted patrons at the front desk.

- Courteously and knowledgeably provided information to library users and offered helpful resources according to their needs.

- Assisted patrons through the passport application process and provided helpful tips and resources.

- Performed a variety of tasks related to managing user accounts and library materials.

- Assisted patrons with computer navigation, printing/copying, and faxing services.

- Actively listened to patrons, handled concerns quickly and escalated major issues to supervisor.

- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

- Managed high call volume with exceptional time management skills, minimizing wait times for patrons.

- Shelved and organized bookshelves to help maintain a tidy and easily accessible space.

- Unboxed new library material promptly.

- Managed timely and effective replacement of damaged or missing products.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients.
• Coordinated patient scheduling, check-in, check-out, and payments for billing.
• Organized paperwork such as charts and reports for office and patient needs.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Electronically sent out patient referrals to other medical specialists.
• Supported office staff and operational requirements with administrative tasks.
• Responded to correspondence from insurance companies to verify patient coverage.
• Completed and filed financial documentation for accounting purposes.
• Enhanced office productivity by handling high volume of callers per day.