Lynn Lusardi
Caribou,USA
Summary
Motivated individual actively pursuing a career in a professional setting, with extensive work experience and a strong work ethic. Known for persistence and eagerness to learn new skills, thrives both independently and as a valuable team member. Focuses on achieving success and poised to make a significant impact in any role.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Versant Power
02.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Housekeeper
Pelletier Properties
01.2015 - 01.2016
Assistant Director
Mr. Bernard’s School of Beauty
01.2008 - 01.2012
Assistant Director
Pierre’s School of Beauty
01.1993 - 01.2008
Instructor
Pierre’s School of Beauty
01.1992 - 01.1993
Education
Instructors Course - undefined
Pierre’s School of Cosmetology
01.1992
Cosmetology Course - undefined
Pierre’s School of Cosmetology
01.1991
Student - undefined
Caribou High School
01.1989
Skills
- LEADERSHIP
- Initiating students involvement within the classroom
- Providing positive feedback for learning purposes
- Informing students of career opportunities and additional education
- Instilling students to have confidence with their wok and themselves
- Reinforcing the importance of having a positive attitude
- ACCOUNTING
- Tracking of finances
- Receiving and record keeping of bank cash, checks and vouchers
- Reconcile or note discrepancies found in records
- Attention to detail concerning or auditing reports
- Responsible for accounts payable and receivable
- COORDINATOR
- Creating Lesson and Curriculum plans for students
- Conducting research to stay current with developments in the field
- Recruiting new students
- Involvement with community events
- Communicating and working productively with co-workers
- Abiding by policies and hours of operation
- Following OSHA regulations and making sure health and safety standards were met
- OFFICE SKILLS
- Data Entry
- File Confidential Information concerning students and the school
- Record keeping of: inventory, expense reports and finances
- Placing orders
- Basic office skills: answering phones, scheduling appointments, and the use of fax & copy machines
- Tracking of Inventory and rotation of stock
- Housekeeping Skills
- Cleaning and Sterilizing all areas
- Requesting repairs
- Conducting health and safety standards
- Replenishing supplies such as, glassware, linens, writing supplies and bathroom items
- Lifting items, pushing carts and conducting all cleaning duties
- Working in a fast paced environment
Timeline
Customer Service Representative
Versant Power
02.2017 - Current
Housekeeper
Pelletier Properties
01.2015 - 01.2016
Assistant Director
Mr. Bernard’s School of Beauty
01.2008 - 01.2012
Assistant Director
Pierre’s School of Beauty
01.1993 - 01.2008
Instructor
Pierre’s School of Beauty
01.1992 - 01.1993
Instructors Course - undefined
Pierre’s School of Cosmetology
Cosmetology Course - undefined
Pierre’s School of Cosmetology
Student - undefined
Caribou High School
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