Diamonique Singletary
Brooklyn,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships and drive business results.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate
Trader Joe’s
Brooklyn, NY
12.2016 - Current
- Perform daily tasks including stocking, re-merchandising, inventory control, and processing transactions.
- Work on projects with near and distant deadlines.
- Place daily orders accordingly for sections of products.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provide excellent customer service experience to 100+ customers daily.
- Support fellow team by being accountable to complete tasks based on changing needs.
Service Desk Team Member
Target
Brooklyn, NY
08.2015 - 12.2016
- Operated cash register to process cash, check, and credit card transactions.
- Collaborated with customer service team members to give exceptional service to customers throughout their entire shopping and purchasing experience.
- Managed over 50 customer/calls per day.
- Processed returns and exchanges daily.
Sales Associate/Overnight Stocker
Walmart
Richmond, VA
12.2011 - 05.2014
- Transported freight to sales floor after sorting and ensuring that sufficient quantity has been delivered.
- Assisted customers in shopping during night hours by providing them with product information.
- Ensured that no damaged or expired items were placed on shelves.
- Prepared merchandise for sales floor by pricing or tagging.
Theater Attendant
Regal Cinemas Commonwealth 20 Theatre
11.2009 - 04.2011
- Sold refreshments from trays or kiosks during intervals.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained professional tone of voice and words at all times, including during peak rush hours.
- Provided friendly and efficient personal interactions resulting in increased revenue and customer satisfaction.
Education
Bachelor of Arts - Psychology
Brooklyn College of The City University of New York
Brooklyn, NY 01.2022 - Current
Associate of Science - Psychology
Kingsborough Community College of The City University of New York
Brooklyn, NY 06.2016 -
Skills
Efficient & Detail-Oriented
Cultural Awareness and SensitivityComputer ProficiencyComputer SkillsMultitasking and Prioritization65 wpm Typing SpeedNegotiation
Additional Information
- Awards: National Society of Leadership and Success Phi Theta Kappa Honor Society
Timeline
Bachelor of Arts - Psychology
Brooklyn College of The City University of New York
01.2022 - Current
Customer Service Associate
Trader Joe’s
12.2016 - Current
Associate of Science - Psychology
Kingsborough Community College of The City University of New York
06.2016 -
Service Desk Team Member
Target
08.2015 - 12.2016
Sales Associate/Overnight Stocker
Walmart
12.2011 - 05.2014
Theater Attendant
Regal Cinemas Commonwealth 20 Theatre
11.2009 - 04.2011