Itzel Mendez
Moorpark,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Ember Technologies
10.2021 - 01.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Answered emails, providing frontline customer support or assistance with product and service transactions
Executive Assistant - Landscape Department
City of Calabasas
01.2019 - 10.2021
- Participated in the development and maintenance of moderately complex spreadsheet programs
- Reviewed invoices for appropriate coding & handled basic bookkeeping tasks
- Assisted with verifying payments, responding to moderately complex inquiries, providing routing or procedural information, fielding calls & directing work orders
- Scheduled appointments, acted as receptionist, received telephone calls & complaints from residents
- Performed keyboarding, data entry, & filing for all HOA accounts
- Prepared a variety of moderately complex letters and reports
- Screened calls and provided a variety of assistance to the public & other agencies
- Performed moderately complex account clerk work such as maintaining accounts and assisting with budgets
Supervisor
Wells Fargo
06.2016 - 08.2018
- Led staff of 20+ personnel by implementing training, engaging in proactive problem solving, and ensuring company compliance
- Supervised staff in operations such as account management, customer service, financial operations, and other bank functions
- Monitored all balances & deposits to ensure that all money in the bank was accounted for and all proper procedures were followed at all times
- Referred customers to appropriate financial services & products
- Handled all customer complaints & issues with professionalism
- Overlooked daily operations and addressed any staffing issues
Education
High School Diploma -
Moorpark High School
Bachelor of Science - Marketing Management
Art Institute of California-Hollywood
City Of Los Angeles, CASkills
- Customer Service
- Data Entry & Report Creation
- Efficient & Detail-Oriented
- Multitasking & Prioritization
- MS Word, MS Excel ,MS Power Point
- Adobe Photoshop & Adobe Illustrator
- Self Motivating, Hard Working & Team Oriented
- Bilingual: Spanish
Timeline
Customer Service Specialist
Ember Technologies
10.2021 - 01.2023
Executive Assistant - Landscape Department
City of Calabasas
01.2019 - 10.2021
Supervisor
Wells Fargo
06.2016 - 08.2018
High School Diploma -
Moorpark High School
Bachelor of Science - Marketing Management
Art Institute of California-Hollywood
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