Grace Tremblay
Kalamazoo,USA
Summary
Customer service–focused professional with experience in high-pressure, safety-sensitive environments. Skilled in providing calm, professional service while managing guest needs and maintaining safety standards. Seeking a flight attendant role where teamwork, adaptability, and strong communication enhance the customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HOSTESS/SERVER
Yogi's Diner
05.2019 - 04.2023
- Managed guest flow, wait times, and seating while maintaining professionalism
- De-escalated customer concerns calmly to ensure positive guest experiences
- Demonstrated composure and accuracy during peak service hours
RESTORATION TECHNICIAN
Servpro
06.2020 - 08.2025
- Assisted with residential and commercial restoration projects following water and fire damage
- Followed safety protocols and operated equipment to ensure job-site safety
- Communicated professionally with homeowners during stressful situations
Education
BACHELOR OF SCIENCE - CHILD DEVELOPMENT AND SERVICES CANDIDATE
Western Michigan University
Kalamazoo05.2026
Skills
- Team collaboration
- Customer service
- Remaining calm under pressure
- Adaptability in fast-paced environments
- Clear verbal communication
- Safety awareness
Certification
- Adult and Pediatric First Aid/CPR/AED, American Red Cross, 08/27
Timeline
RESTORATION TECHNICIAN
Servpro
06.2020 - 08.2025
HOSTESS/SERVER
Yogi's Diner
05.2019 - 04.2023
BACHELOR OF SCIENCE - CHILD DEVELOPMENT AND SERVICES CANDIDATE
Western Michigan University