Paula Miralrio
Atlanta,GA
Summary
Dynamic Hospitality Professional experienced in supporting restaurant operations and delivering exceptional customer service. Improved guest experiences through effective communication and rapid adaptability in high-pressure environments. Committed to continuous learning and contributing positively to team dynamics while maintaining a strong focus on customer satisfaction.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Hostess/Server
Big bs fish joint
Atlanta, GA
02.2021 - Current
- Took food and drink orders with accurate menu knowledge.
- Seated parties and balanced floor traffic for smooth service flow.
- Greeted guests and managed waitlists at busy seafood dining room.
- Checked with guests for feedback on food, resolved issues, and ensured timely refills of beverages.
- Processed payments using POS system and handled cash transactions.
- Communicated special requests and allergy needs to kitchen staff.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Circulated within areas to assess and address customer needs.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collaborated with kitchen staff to streamline order preparation and enhance timely delivery.
- Conducted training sessions for new employees, improving their understanding of restaurant policies and procedures. to perform duties.
Hostess
Southern Bistro
Atlanta, Georgia
01.2023 - 08.2024
- Greeted guests and managed waitlists at busy seafood dining room.
- Seated parties and balanced floor traffic for smooth service flow.
- Coordinated reservations and walk-ins to support front-of-house operations.
- Streamlined reservation and to-go order process to improve customer satisfaction and operational efficiency.
- Supported servers with beverage refills and timely table delivery to enhance service quality.
- Reset tables and maintained clean dining areas for incoming guests.
- Prepared dining tables to create inviting atmosphere for guests and improve overall dining experience. in between patrons to reduce wait times.
- Trained new employees to perform duties.
Busser
Cibo e beve
Atlanta, GA
01.2023 - 05.2024
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
- Provided quick and efficient clearing of tables between courses.
- Supported dining room service at Cibo e Beve by clearing and resetting tables.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Effectively multitasked within fast-paced environment.
- Expedited food to tables to assist servers during busy periods.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Moved bus tubs and carts to kitchen to streamline dishwashing operations. and carts to and from the kitchen, facilitating effective dishwashing processes.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Prepared ice buckets for the bar area to ensure prompt service., water pitchers, wine glasses or other bar items as needed.
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Notified manager of issues with equipment or breakage.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Ensured that each table was properly set before seating guests.
- Contributed to team success by actively offering help to colleagues. to help others whenever necessary.
Education
Riverwood High School
Sandy Springs, GASkills
- POS systems
- Reservation management
- Table management
- Food running
- Food preparation and safety
- Cash handling
- Table setup
- Cleaning and sanitizing
- Seating arrangement
- Team collaboration
- Multitasking
- Effective communication
- Attention to detail
- Team collaboration
- Teamwork
- Reliability
- Hospitality Standards
- Self-motivation
- Organizational skills
- Active listening
- Team player
- Cleaning and sanitizing
- Active listening
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Hostess
Southern Bistro
01.2023 - 08.2024
Busser
Cibo e beve
01.2023 - 05.2024
Hostess/Server
Big bs fish joint
02.2021 - Current
Riverwood High School