Grace Tucker
Information Security Intern
ROCKWALL,TX
Summary
Aspiring Cyber Security Analyst with 5 years in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Custom PC Builder
Self-employeed
ROCKWALL, United States
2018.02 - Current
- Adjusted, repaired or replaced electrical or electronic components parts to correct defects and to maintain conformance with specifications.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Sales Associate
Old Navy, Gap
Rockwall, TX
2022.09 - Current
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Team Trainer
Chick-fil-A
ROCKWALL, United States
2020.06 - 2021.12
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Barista
Sharetea
ROCKWALL, United States
2021.12 - 2022.07
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Controlled line and crowd with quick, efficient service.
Education
Associate of Applied Science - Cybersecurity
2022.08 - 2024.05
- Member of Women in CyberSecurity (WiCyS)
- Continuing education in Cybersecurity
Skills
Wireshark software
Teamwork and Collaboration
Data security
Help desk support
Operating system testing
Technical Support
Timeline
Sales Associate - Old Navy, Gap
2022.09 - Current
Collin County Community College District - Associate of Applied Science, Cybersecurity
2022.08 - 2024.05
Barista - Sharetea
2021.12 - 2022.07
Team Trainer - Chick-fil-A
2020.06 - 2021.12
Custom PC Builder - Self-employeed
2018.02 - Current