- Reading
- Crafting and DIY Projects
- Running/Fitness
- Writing
- Being outdoors
Grace Vortherms
Austin,MN
Summary
A current student at Wartburg College studying English and Political Science with a track record in customer service and emergency response, honed at the Austin Community Recreation Center- YMCA. Significant background in leadership roles, notably as a More Than Pink Leader, enhancing young girls' self-confidence. Skilled in lifeguarding, CPR, and AED, with organizational and team collaboration abilities.
Overview
2
2
years of professional experience
Work History
Lifeguard
Austin Community Recreation Center- YMCA
08.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Membership Engagement
Austin Community Recreation Center- YMCA
08.2022 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls and redirected callers to appropriate departments as needed.
- Maintained an organized front desk area and ensured guests were attended to promptly.
- Handled transactions using cash, credit card, and checks.
- Resolved customer complaints and situations in a timely manner following establish protocols.
More Than Pink Leader
Austin Public Schools
06.2024 - 08.2024
- Program designed for young girls to find self-confidence and have support as they go through middle school and start high school.
- Lead girls (ages 8-13) in training for a 5k by the end of the summer with strengthening workouts, yoga, and laps around the track.
- Assisted organizer with presentations, snacks, lunch, and maintaining a safe environment.
Cross Country Ski Rental Assist
Jay C. Hormel Nature Center
12.2023 - 03.2024
- Ensured ski equipment was operational and maintained clean condition.
- Assisted with the rental of skis and snowshoes during the winter months.
- Provided detailed information about the features of various rental items.
- Maintained records of rentals, including customer information, item descriptions, and dates rented.
- Handled different forms of payment.
- Greeted customers and answered questions regarding rental policies, procedures, and availability.
Education
High School Diploma -
Austin High School
Austin, MN05-2024
Skills
- Strong communicator
- Lifeguard certification
- Customer Service
- Time Management
- Effective problem-solver
- Leadership Qualities
- Organization
- Adaptability
- Team Collaboration
- CPR and AED Training
Interests
Timeline
More Than Pink Leader
Austin Public Schools
06.2024 - 08.2024
Cross Country Ski Rental Assist
Jay C. Hormel Nature Center
12.2023 - 03.2024
Lifeguard
Austin Community Recreation Center- YMCA
08.2023 - Current
Membership Engagement
Austin Community Recreation Center- YMCA
08.2022 - Current
High School Diploma -
Austin High School
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