Samantha Wathier
East Falmouth,MA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Game Master
Upside Down Escape Games
05.2024 - 08.2024
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
Hostess
Bobby Byrne's Restaurant & Pub
09.2023 - 08.2024
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Intern
Vera Jean Media
06.2023 - 09.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Retail Associate
OSJI
06.2023 - 08.2023
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
Hostess
Josh's At Davisville
07.2022 - 07.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guests
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported needs of 12 person wait staff who attended to specific needs of countless customers daily for fast-paced restaurant with social relevancy and intentionality
Cashier
Steve's Pizzeria And More
03.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Falmouth High School
Falmouth, MA06.2024
Skills
- Room Preparation
- To-Go Order Preparation
- Service Prioritization
- Guest Experience Management
- Guest Accommodations
- Servsafe Certified
- Cash and Transaction Handling
- Interactive Communication Skills
Timeline
Game Master
Upside Down Escape Games
05.2024 - 08.2024
Hostess
Bobby Byrne's Restaurant & Pub
09.2023 - 08.2024
Intern
Vera Jean Media
06.2023 - 09.2023
Retail Associate
OSJI
06.2023 - 08.2023
Hostess
Josh's At Davisville
07.2022 - 07.2023
Cashier
Steve's Pizzeria And More
03.2021 - 09.2021
High School Diploma -
Falmouth High School
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