Summary
Overview
Work History
Education
Skills
Creating and designing presentations and digital art.
Timeline
Generic

Grace Watts

Summary

While graduating college, I have used what I have learned about communication and different areas of business to foster a well balanced work ethic. Elevating my skills in communications and customer service has lead to great experiences for customers and team members. Organized and dedicated co-worker with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Garden Center Associate

Menards
05.2021 - Current
  • Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
  • Enforced communication between team members and management to better support work efficiency.
  • Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
  • Supported successful store operations by maintaining clean, safe, and well-organized work environments.

Head Front End Cashier

Menards
05.2021 - 10.2024
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Completed daily tasks quickly without sacrificing quality or attention to detail.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.

Hostess/ Delivery Driver/ Dish Washer

Licaris Sicilian Pizza Kitchen
10.2018 - 09.2020
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Education

Bachelor of Science - Communications And General Business

Grand Valley State University
Allendale, MI
04.2024

Skills

  • CPR Training
  • Workload Management
  • Marketing knowledge
  • Customer Service
  • Team Work
  • Respectful
  • Friendly
  • Organized
  • Communication

Creating and designing presentations and digital art.

Through college, I was able to create multiple marketing and personal relation presentation slides that included background research and innovated ideas. By doing research on multiple companies such as Lush and other salon and spas businesses, it allowed me to create example Instagram posts to further explain my marketing campaign, create fake ads which allowed me to gain insight of using digital art and the use of Adobe illustrator, and the physical presentation of each project gave me confidence in my public speaking.

Timeline

Garden Center Associate

Menards
05.2021 - Current

Head Front End Cashier

Menards
05.2021 - 10.2024

Hostess/ Delivery Driver/ Dish Washer

Licaris Sicilian Pizza Kitchen
10.2018 - 09.2020

Bachelor of Science - Communications And General Business

Grand Valley State University
Grace Watts