Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Whalen

Kenner,United States

Summary

Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

3
3
years of professional experience

Work History

Food Service Worker

Picnic Provisions and Whiskey
New Orleans, LA
04.2024 - Current
  • Utilized point-of-sale systems for taking orders from customers.
  • Followed established cash handling procedures when collecting payment from customers.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Organized take-out orders for customers who requested them.
  • Replenished condiments at customer tables as needed.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Greeted customers upon arrival in the dining area.
  • Properly stored all leftover food items after each shift.
  • Monitored inventory levels of food items used during meal services.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Delivered food orders promptly and accurately to guests tables.
  • Operated dishwashing machines safely and efficiently.
  • Served meals to customers in a friendly and courteous manner.
  • Set up, restocked and cleaned dining areas.
  • Performed variety of duties related to food service.
  • Assisted in setting up the bar for service shift.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Provided drink suggestions to customers based on their preferences.
  • Stocked ice bins and coolers as needed throughout shift.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Prepped drinks and syrups for the bar coolers.
  • Made drinks upon order.

Customer Service

Fisherman's Cove Seafood
Kenner, LA
10.2022 - 04.2024
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Counted and balanced cashier drawers.

Education

Penn Foster Career School
Scranton, PA

Skills

  • Bartending experience
  • Bar prepping

Timeline

Food Service Worker

Picnic Provisions and Whiskey
04.2024 - Current

Customer Service

Fisherman's Cove Seafood
10.2022 - 04.2024

Penn Foster Career School

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Grace Whalen