Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Waitress

Grace Wilaby

GRANDY,NC

Summary

Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

2
2
years of professional experience

Work History

Waitress

Captain Georges
Kitty Hawk, NC
03.2022 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Informed customers about daily and seasonal specials.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Barista

Starbucks
Kitty Hawk, NC
11.2021 - 03.2022
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Waitress/Expeditor

Shipwrecks
Kitty Hawk, NC
03.2021 - 11.2021
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
  • Oversaw kitchen operations and altered workflows to improve preparation tempo of menu offerings.
  • Trained new expeditors and food runners according to company policies and standards.
  • Provided continuous evaluation and feedback to server employees.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Stayed up-to-date on menu changes to help customers make food choices.

Education

High School Diploma -

Currituck County High School
Barco, NC
06.2020

Skills

  • Ability to Lift 30 Pounds
  • Team Player
  • Menu Memorization and Presentation
  • High-Energy and Stamina
  • Dining Room Cleaning and Upkeep
  • Transactions and Cash Handling
  • Customer Service and Rapport
  • Order Accuracy and Delivery
  • Food and Beverage Service
  • High-Volume Dining
  • Special Requests and Substitutions
  • Cool Under Pressure
  • Warm and Friendly
  • Conflict and Complaint Resolution
  • Kitchen Staff Coordination

Additional Information

References

Sara Byrd current manager 443-617-3654

Janet Willis ex-manager 252-207-3612

Jessica Sisler ex-manager 252-457-7438

Timeline

Waitress

Captain Georges
03.2022 - Current

Barista

Starbucks
11.2021 - 03.2022

Waitress/Expeditor

Shipwrecks
03.2021 - 11.2021

High School Diploma -

Currituck County High School

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Grace Wilaby