David Ament
McMinnville,OR
Summary
Experienced in improving customer interactions and optimizing cash handling processes. Proven ability to compile detailed reports and manage customer service operations efficiently. Strong skills in resolving guest inquiries and enhancing service quality.
Overview
9
9
years of professional experience
Work History
Customer Experience Advocate
Hunter Communications
McMinnville, Oregon
05.2025 - Current
- Resolved customer complaints by identifying issues promptly and providing solutions, ensuring a positive resolution through troubleshooting tools such as Calix Cloud and Nokia Access Management System, and service appointment scheduling through Salesforce.
- Assisted customers with account setup and troubleshooting of technical issues, using system tools to evaluate customer equipment.
- Acted as an advocate for customers by managing customer inquiries through multiple communication channels and departments, such as Billing, Technical User Resolution, Dispatch, and others, effectively, and escalating critical issues when necessary.
Night Auditor/Front Desk Agent
Tributary Hotel
McMinnville, OR
08.2023 - 05.2025
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Answered telephone calls relating to reservations and other inquiries.
- Provided assistance to hotel guests with requests, questions, and check-out services.
- Audited and balanced cash and credit transactions daily, and reset the register for the next day's operations.
Sales Associate
Sunglass Hut at Macy's
Palmdale, CA
05.2020 - 08.2023
- Engaged customers in friendly, professional dialogue to determine needs and offer product advice.
- Organization and arrangement of merchandise displays in order to encourage customer sales.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Performed cashier duties, such as accepting payments, issuing receipts, and counting back change.
Back of House Team Member
Toys"R"Us
Lancaster, CA
08.2016 - 07.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted in the management of shipment received and organization within the warehouse.
- Supplied inventory items to fulfill online shipment orders to and from the store, along with the SFS (Ship From Store) program.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CA01-2014
Skills
- Customer- and Service-Oriented
- Attention to Detail
- Financial reporting and transactions
- Cash Handling
Volunteer Experience
- Volunteered as a tutor reviewing and providing feedback for high school students in English and Mathematics from 2018-2022
Personal Projects
- Organized and lead a special interest club biweekly focusing on creative team-building exercises from the years of 2014-2023. Specializing in proficient knowledge of microsoft word and excel, organization, creativity, and collaboration with group members.
Timeline
Customer Experience Advocate
Hunter Communications
05.2025 - Current
Night Auditor/Front Desk Agent
Tributary Hotel
08.2023 - 05.2025
Sales Associate
Sunglass Hut at Macy's
05.2020 - 08.2023
Back of House Team Member
Toys"R"Us
08.2016 - 07.2018
High School Diploma -
Antelope Valley High School