Grace Wilhelm
Shelbyville,TN
Summary
Dynamic professional with extensive experience in customer service at The Bluegill Grill, excelling in fast-paced environments. Proven ability to enhance guest satisfaction through strong multitasking and effective cash handling. Recognized for training new staff and fostering teamwork, consistently achieving sales goals and maintaining high service standards. In high school, I severed as the president of Webb World Wide Interact club for 2 years (2024-2025); managing club fund and banking, fundraising, and organizing events.
Overview
3
3
years of professional experience
Work History
Waitress /Server/Retail
The Bluegill Grill
Tullahoma, TN
04.2025 - 08.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Processed payments accurately using point-of-sale systems for streamlined transactions.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Assistant
Northpoint Animal Hospital
Shelbyville, TN
05.2024 - 08.2024
- Assisted veterinarians in patient examinations and treatments, enhancing workflow efficiency.
- Managed appointment scheduling and client communications, ensuring high-quality customer service.
- Maintained accurate patient records using veterinary practice management software, improving data retrieval speed.
- Trained new staff on clinic procedures and protocols, fostering a collaborative work environment.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Retail
Build Your Temple
Shelbyville, TN
05.2022 - 03.2024
- Consistently met or exceeded sales goals for retail products within the barber shop setting.
- Acted as a liaison between corporate headquarters and retail locations, ensuring consistent messaging across all channels.
- Prepared high-quality merchandise displays, creating an attractive shopping experience for customers in the retail store.
- Enhanced the shopping experience by curating a visually appealing retail environment that showcased products effectively.
- Increased productivity with effective multitasking skills while managing multiple priorities in a fast-paced retail setting.
- Maximized retail space utilization with efficient planogram execution and regular updates.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
Education
Biology
University of Mississippi
University, MS05.2029
High School Diploma -
The Webb School
Bell Buckle05.2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Payment processing
Accomplishments
Alla Webb Honor Society
Moving Locations
In May 2026, I will be permanently moving to New York City, New York.
Timeline
Waitress /Server/Retail
The Bluegill Grill
04.2025 - 08.2025
Assistant
Northpoint Animal Hospital
05.2024 - 08.2024
Retail
Build Your Temple
05.2022 - 03.2024
Biology
University of Mississippi
High School Diploma -
The Webb School