Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Winkler

Syracuse,NY

Summary

I am a diligent worker, with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. I am a D1 lacrosse player at the University of Connecticut so I definitely know what it's like to have a lot on my plate and how to handle stress and or stressful situations. Being a division 1 athlete I also have the background knowledge to answer clients questions regarding fitness.

Overview

5
5
years of professional experience

Work History

Front of House Worker

Original Grain
Syracuse, NY
06.2023 - 12.2024
  • Greeted customers and provided excellent customer service.
  • Assisted in training new front of house staff members.
  • Provided menu recommendations and answered questions about menu items.
  • Maintained a clean, safe, and organized work area at all times.
  • Processed customer payments accurately and efficiently.
  • Communicated effectively with kitchen staff regarding orders and special requests.
  • Complied with food safety regulations set by local health department standards.
  • Organized seating arrangements to maximize the efficiency of the restaurant's operations.
  • Resolved customer complaints in a professional manner.
  • Prepared beverages such as coffee, tea, smoothies, milkshakes., according to recipes or customers' requests.
  • Ensured accuracy of bills presented to customers prior to payment processing.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Answered phones in a polite manner and took accurate messages or directed calls appropriately.

Cashier

Play It Again Sports Syracuse
East Syracuse, NY
06.2021 - 08.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Processed refunds for worn, damaged and broken merchandise.

Cashier

Michaels Arts and Crafts
Camillus, NY
06.2020 - 11.2020
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped with purchases and signed customers up for rewards program.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed refunds for worn, damaged and broken merchandise.

Education

Political Science/Pre Law

University of Connecticut
Storrs, CT
05.2026

N/A

Westhill High School
Syracuse, NY
06.2022

Skills

  • Cash Handling
  • POS Systems
  • Customer Service
  • Product Scanning
  • Honest and Ethical
  • Call Response and Transfer
  • Reliable and Responsible
  • Honest and Dependable
  • Cooperative Attitude
  • Cleaning and Sanitizing
  • Problem Solving
  • Detail-Oriented
  • Answering Phones
  • Connecting With People in Person and Over The Phone

Timeline

Front of House Worker

Original Grain
06.2023 - 12.2024

Cashier

Play It Again Sports Syracuse
06.2021 - 08.2022

Cashier

Michaels Arts and Crafts
06.2020 - 11.2020

Political Science/Pre Law

University of Connecticut

N/A

Westhill High School

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Grace Winkler