Grace Wood
Kalamazoo,MI
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Applebees
Kalamazoo, MI
01.2024 - Current
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
Lead Volleyball Coach
Next Level Performance And Fitness Consulting
Kalmazoo, MI
11.2023 - Current
- Provided guidance to athletes regarding personal issues such as nutrition, injury prevention and college recruitment processes.
- Conducted individual training sessions with players to improve their physical performance.
- Evaluated opponents' strategies in order to create game plans that would give the team an advantage during competition.
- Created practice plans and organized drills to develop players' skills.
Assistant Pre-K Teacher
Home Again Early Childhood Development
Richland, MI
11.2022 - 10.2023
- Assisted in planning and implementing age-appropriate activities to stimulate learning and development of pre-K students.
- Supervised students during recess, lunch, and other school activities.
- Maintained a safe, positive, and nurturing classroom environment that encourages learning and exploration.
- Encouraged children to develop social skills by organizing group activities such as games, art projects, story time.
Barista Shift Lead
Biggby
Battle Creek, MI
08.2021 - 07.2022
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Provided excellent customer service and ensured all customers left satisfied.
- Resolved customer complaints or referred them to a manager as needed.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
Education
Associate of Arts - Psychology
Kalamazoo Valley Community College
Kalamazoo, MI04-2025
High School Diploma -
Gull Lake High School
Richland, MI06-2023
Skills
- POS operations
- CPR Certified
- Microsoft Excel
- Analytical and problem solving
- Flexibility and Adaptability
- Communication
- Customer Service
- Leadership
Affiliations
- Volleyball at KVCC
- Student at KVCC
- Student Counsel
- Environmental Club
Certification
- CPR Certified
- Drivers license
Languages
American Sign Langauge
Limited
References
References available upon request.
Timeline
Waitress
Applebees
01.2024 - Current
Lead Volleyball Coach
Next Level Performance And Fitness Consulting
11.2023 - Current
Assistant Pre-K Teacher
Home Again Early Childhood Development
11.2022 - 10.2023
Barista Shift Lead
Biggby
08.2021 - 07.2022
Associate of Arts - Psychology
Kalamazoo Valley Community College
High School Diploma -
Gull Lake High School
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