Rebecca Haylow
Mansfield,TX
Summary
Detail-oriented professional with extensive experience in fast-paced dining environments. Known for strong team collaboration, reliability, and food handling safety. Committed to fostering positive relationships with customers and ensuring satisfaction during every visit.
Overview
13
13
years of professional experience
Work History
Waitress
Applebee's Bar and Grill
Mansfield, TX
08.2023 - 09.2024
- Provided excellent customer service in fast-paced dining environment.
- Assisted guests with menu selections and special requests.
- Collaborated with kitchen staff to ensure timely order delivery.
- Handled cash transactions and processed payments efficiently.
- Developed positive relationships with regular customers through friendly conversation.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained cleanliness and organization of tables and dining area.
Waitress
Red Robin
Cedar Hill, TX
08.2020 - 08.2023
- Delivered exceptional customer service to create memorable dining experiences.
- Provided exceptional service to high volume of daily customers.
- Served meals and beverages promptly to guests.
- Took and processed food and beverage orders accurately.
- Addressed customer complaints promptly to maintain satisfaction during visits.
- Maintained cleanliness of tables and dining area throughout shifts.
- Assisted in training new servers on restaurant policies and procedures.
- Handled cash and processed payments efficiently at the end of meals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Coordinated with restaurant staff to optimize operational efficiency.
Food Service Worker
Arby's Restaurant
Arlington, TX
10.2013 - 07.2014
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries, enhancing overall dining experience.
- Prepared and assembled food items according to company standards.
- Ensured cleanliness and sanitation of workstations and dining areas, supporting a safe and inviting environment.
- Operated kitchen equipment safely and efficiently during peak hours.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Processed cash, check, and credit card transactions accurately and promptly, facilitating smooth customer transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Created a positive first impression by greeting customers promptly.
Lead Sales Associate
Dollar General
Grand Prairie, TX
02.2012 - 01.2013
- Trained new associates on customer service and sales techniques.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Provided customer service to ensure satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained attractive merchandise displays to encourage customer purchases.
- Managed cashier tasks to support team operations during peak times.
- Handled payments to ensure accurate transactions. and returned receipts, cash, coin and cards to customers.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Managed inventory levels and organized stockroom for efficient access.
- Fostered positive team environment by communicating effectively and providing support.
Education
High School Diploma -
Southwest High School
Fort Worth, TX12-2000
Skills
- Customer service
- Order processing
- POS operations
- Transaction handling
- Cash handling
- Food handling safety
- Attention to detail
- Fast-paced environment
- Team collaboration
- Guest greetings
- Food presentation
- Conflict resolution
- Reliability and punctuality
- Relationship building
Timeline
Waitress
Applebee's Bar and Grill
08.2023 - 09.2024
Waitress
Red Robin
08.2020 - 08.2023
Food Service Worker
Arby's Restaurant
10.2013 - 07.2014
Lead Sales Associate
Dollar General
02.2012 - 01.2013
High School Diploma -
Southwest High School