Grace Woodmansee
Leesville
Summary
With over 8 years in customer service and over 5 years in management experience, I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised as well as collaborating and leading an efficient team.
Overview
8
8
years of professional experience
Work History
Barista
Back to Nature
Leesville
07.2023 - Current
- Prepared and served a variety of coffee beverages daily.
- Maintained cleanliness and organization of the café environment.
- Engaged with customers to provide exceptional service experiences.
- Operated espresso machines and other coffee equipment efficiently.
- Trained new baristas on beverage preparation techniques and customer service.
- Collaborated with team members to ensure smooth café operations.
- Handled cash register transactions accurately and responsibly.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Assistant Manager
Claire's Stores inc
Fayetteville
07.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expeciations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in the workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintain a professional demeanor of staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Manager
Rack Rooms Shoes inc
Mebane
08.2019 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and Forecast future needs.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in the workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
Crew Member
Subway Restaurants
Burlington
08.2018 - 08.2019
- Worked at the front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from the management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated the cash register to ring up the final bill and process various forms of payment.
- Stocked shelves to organize aisles in the assigned department.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Properly labeled and stored food and fresh ingredients in the cooler or freezer to optimize freshness.
Education
High School -
The Hawbridge School
Saxapahaw, NcAssociates - Cosmetology
Alamance Community College
Burlington, NcSkills
- Closing and Opening Oversight
- Process Payments reporting
- Manage Inventory
- Directing Team Members
- Sales Strategies
- Rewards Program Oversight
- Staff Training
- Customer Service and Satisfaction
- Employee training
- Retail management
Awards
Honors Society
Timeline
Barista
Back to Nature
07.2023 - Current
Assistant Manager
Claire's Stores inc
07.2022 - 04.2023
Assistant Manager
Rack Rooms Shoes inc
08.2019 - 06.2022
Crew Member
Subway Restaurants
08.2018 - 08.2019
High School -
The Hawbridge School
Associates - Cosmetology
Alamance Community College