Grace Wright
Salem
Summary
Dynamic professional with a strong work ethic and exceptional guest relations skills, honed at Cabana Tan and Wellness. Proven ability to enhance customer satisfaction through effective complaint resolution and safety awareness. Adept at cash handling and maintaining organized environments, fostering loyalty and trust among clients. Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
5
5
years of professional experience
Work History
Tanning Attendant
Cabana Tan and Wellness
08.2024 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Managed check-in and check-out process of items.
- Greeted customers and offered them assistance.
- Utilized computer system to track tanning packages.
- Processed payments from guests for tanning services.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Building and Archery Manager
Promised Land
06.2020 - 07.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Participated as member of park staff to deliver and supervise archery activities.
- Maintained clean, safe and secure archery range to reduce injuries or illnesses.
- Kept customers interested, challenged and attentive to archery using positive reinforcement.
- Acquired archery supplies and equipment to prepare for classes.
Nanny
Cassi Littel
06.2022 - 08.2023
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Assisted with light housekeeping duties as well as running errands.
- Administered basic first-aid and medication in emergency situations.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Education
Bachelor of Science in Nursing - Nursing
Carthage College
2001 Alford Park Dr, Kenosha05-2028
High School Diploma -
Christian Life School
10700 75th St, Kenosha05-2024
Skills
- Ground inspection
- Safety awareness
- Child safety monitoring
- Guest relations
- Cash handling experience
- Complaint resolution
- Cleaning procedures
- Strong work ethic
- Housekeeping
- Tool management
- Safety
- Equipment maintenance
- Customer request handling
- Account updating
- Scheduling
- Routine adherence
- Family support
- Active listener
Timeline
Tanning Attendant
Cabana Tan and Wellness
08.2024 - Current
Nanny
Cassi Littel
06.2022 - 08.2023
Building and Archery Manager
Promised Land
06.2020 - 07.2024
Bachelor of Science in Nursing - Nursing
Carthage College
High School Diploma -
Christian Life School
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