Grace Wright
Lincoln,NE
Summary
Dedicated shift lead with proven skills in employee training, customer service, and team motivation. Committed to enhancing customer satisfaction and operational efficiency through effective decision-making and time management.
Overview
3
3
years of professional experience
Work History
Shift Lead/Sandwich Artist
SUBWAY Restaurants
York, NE
05.2023 - 08.2026
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on food safety protocols and customer service standards.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Resolved customer complaints promptly, enhancing overall customer satisfaction and loyalty.
- Coordinated shift schedules, ensuring adequate staffing during peak hours for operational efficiency.
- Assisted in cash handling procedures, maintaining accuracy in financial transactions and reporting.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Education
High School Diploma -
York High School
York, NE05.2026
Associate of Applied Science - Business Major
Southeast Community College
Lincoln, NESkills
- Employee training
- Customer service focus
- Customer engagement
- Team motivation
- Operational decision-making
- Inventory management
- Performance monitoring
- Time management
- Task prioritization
- Workflow management
- Critical thinking
Timeline
Shift Lead/Sandwich Artist
SUBWAY Restaurants
05.2023 - 08.2026
Associate of Applied Science - Business Major
Southeast Community College
High School Diploma -
York High School