Sky Hopkins
Twin Peaks,CA
Summary
Offering leadership capabilities and effective communication skills, eager to learn and grow in this environment. Brings ability to quickly grasp new concepts. Committed to driving team performance and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Lead-Sandwich Artist
Jersey Mike's Subs
07.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Lead Sandwich Maker
SUBWAY®Restaurants
11.2021 - 02.2022
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Upheld strict food safety standards by maintaining a clean and organized work environment.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Implemented regular quality checks on ingredients to ensure freshness and prevent potential health hazards from spoiled products.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
Ice Cream Attendant
Village Ice Cream and Sweet Shoppe
02.2022 - 07.2022
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash register, taking payments and issuing customer receipts.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Maintained a clean and organized workspace, ensuring optimal hygiene standards for food safety.
- Fostered a positive work environment by supporting fellow team members and maintaining a cooperative attitude during each shift.
Education
High School Diploma -
Rim of The World High School
Lake Arrowhead, CA06-2025
Skills
- Strong ability to work well under pressure
- Great at multitasking and working in a fast-paced atmosphere
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Quality control
- Shift leadership
Timeline
Shift Lead-Sandwich Artist
Jersey Mike's Subs
07.2023 - Current
Ice Cream Attendant
Village Ice Cream and Sweet Shoppe
02.2022 - 07.2022
Lead Sandwich Maker
SUBWAY®Restaurants
11.2021 - 02.2022
High School Diploma -
Rim of The World High School
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