Grace Yang
Anoka,MN
Summary
Detail-oriented professional with strong active listening and problem-solving skills. Experienced in customer service and team mentoring. Committed to enhancing customer satisfaction and supporting team success.
Overview
5
5
years of professional experience
Work History
Varsity Assistant Dance Coach
Forest Lake Area Schools
Forest Lake, MN
10.2025 - 01.2026
- Supported the head coach by preparing choreography materials and resources.
- Mentored junior team members on sportsmanship and teamwork principles.
- Assisted coaches in organizing and leading practices, drills, and team tasks.
Pharmacy Clerk
Fairview Health Services
North Branch, MN
08.2023 - 03.2024
- Processed payments from customers using cash registers or other electronic systems.
- Organized and labeled medication containers for easy identification.
- Maintained pharmacy inventory, including ordering and stocking supplies.
- Participated in continuing education programs to stay informed on pharmacy practices and product knowledge.
Senior Customer Service Representative
Robert Half International Inc.
San Ramon, CA
09.2022 - 03.2023
- Managed conflicts and challenging situations, accessing internal knowledge bases to develop strategic solutions.
- Educated providers about pricing and policies to address and resolve issues.
- Handled calls for new website support, claims pricing, and complex medical condition claims
Guest Advocate
Target
Lino Lakes, MN
09.2020 - 06.2022
- Met high productivity standards in processing payments for customers.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Trained new team members in cash register operation, stock procedures and customer services.
- Scheduled breaks to employees and overlooked the frontline to maintain a speedy and smooth process
Education
High School Diploma -
Forest Lake Senior High School
Forest Lake, MN06-2020
Anoka Technical College
Anoka, MNSkills
- Phone Etiquette
- Keyboard Proficiency
- Research and Analysis
- Attention to Detail
- Multitasking and Prioritization
- Customer Experience
- Active Listening
- Independent Problem Solver
- Call Answering and Routing
- Personable and friendly
- Task delegation
- Effective communication
Timeline
Varsity Assistant Dance Coach
Forest Lake Area Schools
10.2025 - 01.2026
Pharmacy Clerk
Fairview Health Services
08.2023 - 03.2024
Senior Customer Service Representative
Robert Half International Inc.
09.2022 - 03.2023
Guest Advocate
Target
09.2020 - 06.2022
High School Diploma -
Forest Lake Senior High School
Anoka Technical College