Grace Young
Lakeville,MA
Summary
Detail-oriented Administrative Professional with a Bachelor of Arts in Political Science. Expertise in coordinating schedules, managing office operations, and maintaining records to enhance efficiency in fast-paced environments. Known for proactive problem-solving and strong organizational skills, ensuring smooth daily operations and effective client communication.
Overview
1
1
Certification
3
3
years of post-secondary education
8
8
years of professional experience
Work History
BRAND REPRESENTATIVE
Hollister
Dartmouth, MA
07.2025 - Current
- Delivered exceptional customer service in high-volume retail environment, fostering positive customer relationships.
- Collaborated with team members to meet operational and sales objectives, ensuring seamless store performance.
- Adapted quickly to changing priorities, consistently enhancing customer experience in dynamic retail settings.
- Process transactions accurately and efficiently while maintaining confidentiality and attention to detail.
- Maintain organized merchandise displays and inventory standards.
STUDIO ADMINISTRATOR & DANCE INSTRUCTOR
Kalia Karr Studio of Dance
Lakeville, MA
09.2024 - Current
- Serve as the primary administrative point of contact for students, families, and prospective clients, ensuring a professional and welcoming experience.
- Coordinate student registration, scheduling, tuition processing, and maintain confidential student records with accuracy.
- Managed incoming phone calls, emails, and front desk communications, prioritizing multiple requests to ensure timely responses.
- Supported studio leadership in administrative tasks and scheduling logistics, enhancing operational coordination and office management.
- Organized documentation efficiently to support administrative functions. and assist in streamlining studio operations to improve efficiency.
- Developed lesson plans and monitored student progress, communicating regularly with families to facilitate student placement and development.
- Certified through Acrobatic Arts, providing safe instruction with an emphasis on technique and injury prevention.
SHIFT LEADER
Acushnet Creamery
Acushnet, MA
07.2021 - 06.2025
- Led daily operations for a fast-paced business while supervising and supporting a team of employees.
- Coordinated shift assignments and delegated responsibilities to maintain efficient workflow and support team performance.
- Trained and onboarded new employees, coaching on operational procedures and customer service standards to enhance team readiness.
- Opened and closed the business, balanced cash drawers, reconciled daily sales, and maintained financial accuracy.
- Managed inventory levels, ordered supplies, and maintained compliance with food safety regulations.
- Resolved customer concerns professionally, fostering positive experiences and building customer loyalty.
- Recognized as a dependable leader trusted to oversee operations independently.
ASSISTANT DANCE INSTRUCTOR
Kalia Karr Studio of Dance
Lakeville, MA
09.2018 - 06.2022
- Assisted lead instructors in delivering engaging dance classes for young students.
- Supported classroom organization and lesson preparation to enhance student engagement.
- Cultivated positive relationships with students and parents to foster a safe, encouraging learning environment.
Education
Bachelor of Arts - Political Science
Bridgewater State University
Bridgewater, MA 09.2022 - 12.2025
Skills
- Retail Operations Support
- Customer service
- Client relations
- TRAINING & ONBOARDING
- OFFICE ADMINISTRATION
- CALENDAR & SCHEDULE COORDINATION
- MEETING & EVENT COORDINATION
- DATA ENTRY & RECORD MANAGEMENT
- DOCUMENT ORGANIZATION
- Microsoft Office
- Operational Efficiency
- Team Collaboration
- MULTITASKING
- TIME MANAGEMENT
- PROBLEM SOLVING
- EMAIL & PHONE COMMUNICATION
Certification
- Acrobatic Arts Certified Instructor
- Valid Driver's License
Timeline
BRAND REPRESENTATIVE
Hollister
07.2025 - Current
STUDIO ADMINISTRATOR & DANCE INSTRUCTOR
Kalia Karr Studio of Dance
09.2024 - Current
Bachelor of Arts - Political Science
Bridgewater State University
09.2022 - 12.2025
SHIFT LEADER
Acushnet Creamery
07.2021 - 06.2025
ASSISTANT DANCE INSTRUCTOR
Kalia Karr Studio of Dance
09.2018 - 06.2022