Graceann Ford
Cullowhee,NC
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty in this patient registration role.
Overview
4
4
years of professional experience
Work History
After-School Teacher
77 Jackson Afterschool
01.2023 - Current
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
- Participated in professional development opportunities, staying up-to-date on best practices in education and refining teaching skills.
- Served as a mentor to new teachers, sharing expertise and providing guidance on effective teaching strategies.
- Maintained a clean and organized classroom by performing daily cleaning tasks.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Monitored student attendance and progress by collecting attendance rosters and data daily.
Chick-fil-a Team Member
Chick-fil-a
07.2021 - 12.2021
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash and card payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Delivered outstanding customer service by making connections with customers.
Education
Bachelor of Science - Communication Sciences And Disorders
Western Carolina University
Cullowhee, NC12-2025
High School Diploma -
Creekview High School
Canton, GA05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Strong interpersonal skills
- Conflict resolution
- Skills development
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
- Composed in high-stress situations
Accomplishments
Sally M. Johnson Scholarship recipient
Northside Hospital cherokee auxiliary Sally M. Johnson Scholarship
The Sally M. Johnson Scholarship is rewarded to students achieving academic excellence while pursuing careers in allied healthcare fields. The application process included supplying three letters of recommendation, a minimum 3.0 GPA, and an interview with the auxiliary committee. I was awarded this scholarship in both 2022 and 2024.
Timeline
After-School Teacher
77 Jackson Afterschool
01.2023 - Current
Chick-fil-a Team Member
Chick-fil-a
07.2021 - 12.2021
Bachelor of Science - Communication Sciences And Disorders
Western Carolina University
High School Diploma -
Creekview High School
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