Marvin Jeanbaptiste
Brooklyn,NY
Summary
Dynamic and adaptable professional with a rich background in customer service and retail operations, notably at Primark. Excelled in event assistance and problem-solving, enhancing customer engagement and operational efficiency. Providing exceptional customer service is essential to meeting and exceeding customer expectations, ensuring that their needs are not only addressed but fully satisfied, fostering long-term loyalty and a positive shopping experience. Demonstrated exceptional teamwork and communication skills, driving positive outcomes in fast-paced environments. Proven ability to manage tasks with precision and adaptability, ensuring high levels of customer satisfaction.
Overview
2
2
years of professional experience
Work History
After-School Teacher
CAMBA Beacon
Brooklyn, NY
09.2023 - 06.2024
- Collaborated with school teachers to align after-school curriculum with daytime lessons.
- Remained calm and patient in student interactions to support individual growth and development.
- Established relationships with parents to ensure open communication about their child's progress.
- Implemented classroom rules and regulations in order to maintain order during class time.
- Used videos, lectures and moderated discussions to engage students during class.
- Encouraged children to try and experience new things to expand learning experiences.
Internship Student
Roller Wave - New York
Brooklyn, NY
07.2023 - 08.2023
- Participated in a short yet highly engaging internship program.
- Coordinated and assisted in decorating for special events.
- Ensured proper functioning of skating rink by conducting regular equipment inspections.
- Promoted roller skating as a fun and healthy activity through community engagement and school partnerships.
- Restocked food and beverage items to ensure consistent availability for customers.
- Maintained awareness of skate-related hazards.
- Fostered a friendly and respectful environment.
Sales Associate
Primark
Brooklyn, NY
12.2022 - 05.2023
- Executed primary duties promptly and provided support for other tasks when required.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed customer transactions efficiently as a cashier.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Moved swiftly on feet to assist customers and maintain store operations.
- Engaged customers in friendly, professional dialogue to determine needs.
- Directed customers to appropriate sections to fulfill their shopping requirements.
- Demonstrated excellent communication skills and maintained a respectful demeanor with customers.
- Moved swiftly on feet to assist customers and maintain store operations.
Supermarket Employee
Supermarket
Brooklyn, NY
12.2021 - 06.2022
- Restocked shelves efficiently to ensure product availability.
- Operated cash register and handled customer transactions accurately.
- Assisted with deliveries and provided exceptional customer service.
- Handled multiple tasks simultaneously to ensure efficient store operations.
- Collaborated effectively within a team-oriented environment.
- Ensured merchandise was well-organized.
Education
Some College (No Degree) - Psychology
Borough of Manhattan Community College
New York, NYSkills
- Problem-solving
- Event assistance
- Get the task done correctly and in a proper timely manner
- Adaptability and flexibility
- Customer service orientation
- Critical thinker
- Customer service
- Teamwork and collaboration
- Time management
- Retail store operations
- Excellent customer service skills
- Team management
- Highly effective communication
- Calm and effective under pressure
- Active listening
- Deadline oriented
- Problem-solving abilities
Affiliations
- Working out
- Reading
- Learning about new opportunities
- Research
Languages
English
Native/ Bilingual
Haitian Creole
Full Professional
Timeline
After-School Teacher
CAMBA Beacon
09.2023 - 06.2024
Internship Student
Roller Wave - New York
07.2023 - 08.2023
Sales Associate
Primark
12.2022 - 05.2023
Supermarket Employee
Supermarket
12.2021 - 06.2022
Some College (No Degree) - Psychology
Borough of Manhattan Community College
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