Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace G Vasquez

Palm Desert,CA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking administrative opportunities to expand skills while meeting company goals.

Overview

15
15
years of professional experience

Work History

Scheduling Coordinator

Eisenhower health
Cathedral City, CA
02.2023 - Current
  • Communicated with patients to confirm appointments and address inquiries.
  • Maintained accurate records of patient interactions and appointment changes.
  • Resolved scheduling conflicts to ensure smooth operational flow.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Coordinating patients' scheduling, verifying insurance, and authorizations for patient appointments.
  • Identifying patients by using the proper method of retrieving patient history and information.
  • Reviews assigned clinic referral work queues to ensure all referrals and appointments are linked correctly for scheduled appointments.

Staffing Coordinator/Administration Assistant

Desert Regional Medical Center
Palm Springs, CA
10.2022 - 02.2023
  • Staffing nursing staff for a 385 bed hospital, based off of nurse to patient ratios and overall hospital census
  • Use excellent communication with other hospital leaders and administrators to collaborate in proper patient placement upon admissions based off of patients level of care
  • Handles high level calls while multi-tasking the listed duties and addressing all of hospital staff and scheduling on-call nurses when needed to make sure entire hospital has the staff needed to function efficiently
  • Maintains a good relationship with hospital house supervisors and administrators to collaborate and make sure that new admits are admitted to the proper unit to receive the care needed.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Accept patient referrals from transfer center to admit patients to hospital.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Communicated with patients with compassion while keeping medical information private.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.

Phlebotomist

Eisenhower Health
Rancho Mirage, CA
10.2014 - 04.2021
  • (6 years 7 months)
  • Order entry to input patients' lab orders based on diagnosis.
  • Performed venipuncture to collect a blood sample, and did the preanalytical process of specimens to prepare them for lab testing.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Identified patients using proper procedures prior to specimen collection.
  • Verified collection orders and communicated discrepancies to nurses.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.

Pharmacy Technician

Farmacia Del Pueblo
El Centro, CA
08.2011 - 08.2012
  • Utilized multi-tasking and critical thinking skills to fill prescriptions, Count pills and assist patients with their medications
  • Verified Insurance with customers insurance provider
  • Answered high volume calls from physicians and patients to fulfill their pharmacy needs as well as verifying prescriptions directly to Physician and medical teams.
  • Prepared and processed medical insurance claim forms and records.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Transmitted claims to insurance companies for payment
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Interpreted and processed medication orders under supervision of pharmacist.

Certified Nursing Assistant

Valley Endoscopy Center
El Centro, CA
07.2010 - 09.2011
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Used mobility devices to transport patients.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Education

Certified Phlebotomy Technician, Healthcare -

U.S
Colleges
2012

High School Diploma - General Studies

2010

Skills

  • Problem solving
  • Critical thinking
  • Planning and organizing
  • Patient communication
  • Data entry
  • Time management
  • Bilingual in English and Spanish
  • Customer service
  • Epic
  • Administrative duties

Timeline

Scheduling Coordinator

Eisenhower health
02.2023 - Current

Staffing Coordinator/Administration Assistant

Desert Regional Medical Center
10.2022 - 02.2023

Phlebotomist

Eisenhower Health
10.2014 - 04.2021

Pharmacy Technician

Farmacia Del Pueblo
08.2011 - 08.2012

Certified Nursing Assistant

Valley Endoscopy Center
07.2010 - 09.2011

Certified Phlebotomy Technician, Healthcare -

U.S

High School Diploma - General Studies

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