Grace G. Martinez

• Secured and protected data from unauthorized access by complying with security protocols.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
• Perform Front End and Back End QC of completed source documents to prevent errors or omissions prior to its submission to the study sponsor.
• Inform research coordinators and assistants of discrepancies found so as to allow correction prior to submission.
• Perform QC review of site logs including meal logs, adverse event and concomitant medication logs and any other logs required during course of the study.
• Ensuring all Clarification Logs are resolved in a timely manner.
• Review Protocol and oversee the QC of study resources and Source verification.
• Inform supervisors of any problems that occur to avoid any conflict and find an appropriate solution and resolve discrepancies.

• Verified patient insurance eligibility and billed subsequent fee for service admissions.
• Researched and corrected insurance information in our database to ensure billing is processed in a timely manner.
• Contacted insurance or physician for pending information in order to process or resubmit claims.
• Prepared, updated, and filed documents including reports and emails.
• Voided or reprocessed claims for accurate billing and updated whether funds need to be recouped.
• Processed and verified invoices to secure accuracy of billing information.
• Developed and maintained billing procedures to make timely payments.
• Provided excellent customer service, developing and maintaining client relationships.
• Generated monthly invoices for customers in multiple formats to provide transparency.
• Researched and resolved billing discrepancies to enable accurate billing.
• Prepared and submitted monthly billing reports to management for financial overview.
• Maintained accurate records of customer payments.
• Responded to customer concerns and questions on daily basis.
• Used data entry skills to accurately document and input statements.
• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Processed patient payments and notified Collections Agency.

• Scanned documents and saved in database to keep records of essential organizational information.
• Completed data entry tasks with accuracy and efficiency.
• Managed workflow scheduling, data entry, and accuracy verification for large data projects.
• Reviewed and updated client correspondence files and database information to maintain accurate records.
• Searched, extracted and interpreted information to determine correct input procedure.
• Coded and processed applications into required electronic formats.
• Organized, sorted, and checked input data against original documents.
• Created and maintained data entry logs to track data entry activities.
• Compiled data and reviewed information for accuracy prior to input.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Identified data entry errors and reported to necessary departments.
• Checked insurance eligibility for patients to enter admissions daily into database
• Analyzed, tracked and recorded qualitative data on patients admitted, discharged or transferred to any assigned facility.
• Confirmed all information in database was up-to-date, accurate and reflected patients current status.
• Maintain daily contact with site coordinators, physicians and facility to ensure we are collecting all information needed to bill all admissions correctly.

• Data Entry- Drop procedure codes into patient accounts and bill insurances while applying money.
• Answer the phone; collect payments, refund checks, and work with insurance corrections.
• Contacted insurance carriers to discuss policies and individual patient benefits.
• Explained insurance benefits, fees and procedures to patients.
• Submitted claims to insurance companies on same day as patient treatment.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.
• Accurately completed financial statement audits and thoroughly reviewed results.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Kept high average of performance evaluations.
• Monitored customer accounts to identify and rectify billing issues.

Part Time Student