Grace Gonzalez
Fort Collins,CO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every person an amazing and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
The Center at Rock Creek
Fort Collins, CO
11.2023 - 01.2024
- Provided patient care by taking vital signs, weight, pulse, ox, and recording intake plus output to over 15 residents per shift.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Provided emotional support to family members regarding end-of-life decisions.
- Responded quickly to emergency situations involving sudden illness or injury.
- Transferred residents into wheelchairs, toilets, beds, and showers using gait belts, sit to stand machines and hoyer lifts.
Crew Member Team Leader
Raising Canes Ohio
Fort Collins, CO
06.2023 - 10.2023
- Greeted customers in a friendly and professional manner at the drive-thru window.
- Maintained accurate cash drawer throughout shift.
- Assisted customers with menu selections and answered any questions they had.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Assisted with food preparation tasks.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Followed all health and safety regulations when handling food.
Cashier
Wingstop
Fort Collins, CO
08.2022 - 12.2022
- Counted money in cash drawer at the beginning and end of shift to ensure that amounts were correct and have sufficient change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Retails Associate
Plato's Closet
Fort Collins, CO
06.2022 - 09.2022
- Proactively assisted customers by answering questions, providing merchandise expertise, helped find items and handled payments.
- Maintained and organized a clean inventory and curated displays of rotating seasonal clothing and accessories.
- Happily guided customers through the process of finding their ideal styles in the dressing rooms.
- Handled credit, cash, exchanges, refunds, and buys to ensure accurate cash flow.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Poudre High School
Fort Collins, CO03-2023
Skills
- Fluent in Spanish
- Attention to Detail
- Friendly, Positive Attitude
- Cultural Awareness
- Dependable and Responsible
- Customer Service
Certification
- Social Media For Business
- CNA
Languages
Spanish
Professional
Accomplishments
- 4.0 student at IBMC college.
Timeline
Certified Nursing Assistant
The Center at Rock Creek
11.2023 - 01.2024
Crew Member Team Leader
Raising Canes Ohio
06.2023 - 10.2023
Cashier
Wingstop
08.2022 - 12.2022
Retails Associate
Plato's Closet
06.2022 - 09.2022
High School Diploma -
Poudre High School
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