Grace Leeann Peelish
Glen Morgan,WV
Summary
Dynamic sales manager with a proven track record at Joann’s, adept at driving revenue growth through strategic customer engagement. Recognized for exceptional customer service and effective team leadership, I excel in inventory management and problem-solving, fostering a collaborative environment that enhances team performance and client loyalty.
Overview
2027
2027
years of professional experience
Work History
Barista
Kenzies Cakes
04.2022 - Current
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
- Prepared and served a variety of coffee beverages and pastries to customers.
- Operated espresso machines and brewing equipment efficiently to deliver quality products.
- Assisted in managing inventory levels, restocking supplies as needed for smooth operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance workflow and improve service speed during peak hours.
- Trained new baristas on beverage preparation techniques and customer interaction best practices.
- Implemented suggestions for menu items based on customer feedback, enhancing overall offerings.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Sales Manager
Joann’s
2022 - 2024
- Developed and executed sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored sales team, fostering a collaborative environment to achieve targets.
- Analyzed market trends and customer feedback to refine product offerings and promotions.
- Implemented effective inventory management practices, optimizing stock levels for peak sales periods.
- Cultivated relationships with key clients, enhancing customer loyalty and retention rates.
- Collaborated with marketing teams to align promotional efforts with sales objectives and initiatives.
Education
High School Diploma -
Shady Spring High School
Shady Spring, WV05.2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Decision-making
- Excellent memory
- Professional demeanor
- Quality control
- Inventory management
- Up-selling
- Ordering procedures
- Conflict mediation
- Multitasking and organization
- Clear communication
- Team collaboration
- Workflow management
- Verbal and written communication
- Physical stamina
- Positive and professional
- Calm demeanor
- Speedy and efficient
- Solid problem solver
- Adaptable and flexible
Affiliations
I am affiliated with turning point USA, student government for West Virginia University of technology. I also am affiliated in West Virginia’s GOP, as well as our state politicians!
Timeline
Barista
Kenzies Cakes
04.2022 - Current
Sales Manager
Joann’s
2022 - 2024
High School Diploma -
Shady Spring High School