Gracelia Gonzalez
Hayward,CA
Summary
Reliable Shift Leader. Excellent motivational leader that successfully communicates duties and tasks. Dedicated to providing highest quality of service and creating a warm an d welcoming environment for customers. Adaptable to new environments and learning new tasks. Able to collaborate well with others. Willing to take on new responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Lead
Landeza's Island Poke And Catering
06.2023 - Current
- Completed store opening and closing procedures and balanced tills
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained and mentored new employees to maximize team performance
- Took and made orders
- In charge of supply management
Team Member, FOH
Chick-fil-A
02.2024 - 05.2024
- Contributed to a positive work environment by consistently demonstrating adaptability and interpersonal skills
- Created a welcoming environment for all customers and developed relationships with regular customers
- Well trained in positions such as desserts, dining room, order taking, and food running
- Managed multiple tasks during rush hours
- Developed strong customer service skills to enhance customer experience at our restaurant
- Addressed and resolved customer complaints in polite and professional manner
- Kept work areas clean, organized, and safe to promote efficiency and team safety
Camp Counselor
Moreau Catholic High School
09.2021 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels
- Led groups of children safely through variety of camp activities
- Collaborated with other camp counselors to design fun and enriching learning activities for campers
- Created and shared math resources and materials to boost student comprehension
- Helped student with homework understanding and completion
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor
- Created a safe environment that combined learning and playing
- Assisted teachers with academic lessons and creative activities
Interact Club Treasurer
California Crosspoint Academy
08.2022 - 05.2023
- Liaised with financial institutions to secure project funding and optimize financial resources.
- Led financial planning and forecasting process.
- Led team meetings about future fundraisers.
- Brainstormed and executed fundraiser ideas to raise money for nonprofit organizations.
- Kept track of all club spending and planned detailed budgets for school events.
Math Tutor
California Crosspoint Academy
09.2021 - 05.2022
- Explained math concepts in caring and encouraging environment to help kids thrive and learn
- Used positive reinforcement, repetition, and review to help students master challenging material
- Supported students with helpful study habits and exam strategies
Education
High School Diploma -
California Crosspoint High School
Bachelor of Arts - International Business, Minor in Finance
San Diego State University
05.2027
Skills
Operations Monitoring
Performance Improvement
Team Motivation and Collaboration
Conflict Resolution
Task Delegation
Guest Service
Team Supervision
Team Leadership
Timeline
Team Member, FOH
Chick-fil-A
02.2024 - 05.2024
Shift Lead
Landeza's Island Poke And Catering
06.2023 - Current
Interact Club Treasurer
California Crosspoint Academy
08.2022 - 05.2023
Camp Counselor
Moreau Catholic High School
09.2021 - 08.2023
Math Tutor
California Crosspoint Academy
09.2021 - 05.2022
High School Diploma -
California Crosspoint High School
Bachelor of Arts - International Business, Minor in Finance
San Diego State University
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