Gracelyn Narron
Clayton,NC
Summary
Dynamic and results-oriented professional with a proven track record in peer education and customer service, notably at UNCW Health Promotion Office and many food and service industries. Excelled in communication strategies, enhancing community health awareness. Skilled in conflict resolution and multitasking, adept at fostering cultural competence and peer support. Achieved significant improvements in community engagement and health resource accessibility.
Overview
4
4
years of professional experience
Work History
Peer Educator
UNCW Health Promotion Office
01.2024 - Current
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
- Collaborated with local organizations to expand health services and resources.
- Participated in health promotion campaigns to raise awareness of health issues.
- Targeted specific community groups with wellness and disease management information.
- Presenting information to students via tabling and in-class presentations
Hostess and Busser
Venero's
08.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Hostess
Cracker Barrell Old Country Store
06.2021 - 06.2022
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Opened and closed seating sections according to volume of guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Cook and Cashier
The Grocery Bag at The Percy Flowers Store
05.2020 - 09.2020
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained food safety and sanitation standards.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Education
Bachelor of Science - Clinical Research
University of North Carolina At Wilmington
Wilmington, NC05-2027
High School Diploma -
Greenfield School
Wilson, NC05-2023
Skills
- Complaint Handling
- Conflict resolution skills
- Event Planning
- Customer service expertise
- Strong interpersonal skills
- Active Learning
- Peer support
- Role Modeling
- Cultural competence
- Goal Setting
- Effective Multitasking
- Teaching strategies
Timeline
Peer Educator
UNCW Health Promotion Office
01.2024 - Current
Hostess and Busser
Venero's
08.2022 - Current
Hostess
Cracker Barrell Old Country Store
06.2021 - 06.2022
Cook and Cashier
The Grocery Bag at The Percy Flowers Store
05.2020 - 09.2020
Bachelor of Science - Clinical Research
University of North Carolina At Wilmington
High School Diploma -
Greenfield School
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