Summary
Overview
Work History
Education
Skills
Relevant Clinical Experience
Clinical Education Experience
Scholarly Leadership
Community Service & Volunteer Work
Timeline
Generic

Grace Lynne Heap

San Diego,CA

Summary

Results-driven nursing student with passion for both culturally competent and trauma informed care. Possesses a strong ability to excel under pressure while maintaining a compassionate and family-centered approach. A strategic and analytical thinker, adept at prioritizing care to optimize outcomes. Eager to contribute a unique blend of teamwork, adaptability, and compassion to support the delivery of high-quality maternal and newborn care.

Overview

3
3
years of professional experience

Work History

Expert Hostess

Azuki Sushi
09.2023 - Current
  • Managing reservations efficiently to accommodate walk-in guests and reduce wait times
  • Providing exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues
  • Handling high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
  • Training and mentoring new hostesses, resulting in increased efficiency of the team as a whole.

Hostess / To-go / Food Runner

Sushi Lounge Point Loma
07.2021 - 02.2023
  • Answered phone, managing reservations, greeting, and seating restaurant guests, bussing tables, placing to-go orders, assembling to-go orders
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

Bachelor of Science, Nursing -

Point Loma Nazarene University
San Diego, CA
05.2024

Skills

  • Portuguese: Bilingual
  • Spanish: Bilingual
  • AWHONN Member
  • CPR and BLS-certified
  • NRP certification: In progress
  • Cerner & Epic EMR proficient
  • Culturally competent care
  • Trauma-informed care
  • Public Health Nurse (PHN) certification
  • Customer service expertise

Relevant Clinical Experience

Student Nurse Preceptorship, Sharp Grossmont Hospital

San Diego, CA • WACU & WHO • 01/2024 - Present

· Completed 120 hours on a 24-bed Women’s Health Acute Care unit.

· Administering medications and treatments as prescribed, ensuring patient safety and well-being.

· Collaborating with interdisciplinary healthcare teams to develop and implement personalized care plans for patients.

· Providing compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.

Nursing Assistant, Sharp Memorial Hospital
San Diego, CA • 5WEST PCU • 05/2023 - 08/2023 • 24 hours a week

· Devoted 24 hours a week to provide care for 8-12 patients on a  32-bed transplant/PCU of a Magnet-designated hospital.

· Collaborated with nurses in delivering comprehensive patient care.

· Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.

· Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.

Patient Care Technician & Patient Screener, Pella Regional Hospital
Pella, IA • Med/Surg • 06/2019 - 06/2021 • 16 – 32 hours a week

· Delivered patient care on the Medical Surgical floor in a 26-bed acute care level IV hospital.

· Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.

· Conducted COVID-19 screenings for patients and visitors, ensuring compliance with safety measures.

· Maintained strict adherence to infection control protocols, minimizing the risk of disease transmission within the clinical environment.

Caretaker, Private Family
Pella, IA • 2012 – Present • 8-12 hours a week

· Delivered trauma-informed care to a client with trauma-induced autism.

· Provided developmentally appropriate care from toddler age to teenage years.

· Coordinated prescribed daily plan of care to optimize client’s regulation and routine for optimal well-being.

· Adapts plan of care for client’s progressive dynamic needs from occupational exercises involving swallowing to verbal expression and behavioral therapies.

Clinical Education Experience

  • Mental Health, Sharp Mesa Vista Hospital, 120 hours, Sept 2023, Dec 2023
  • Community Health, National City Fire Department, 40 hours, Sept 2023, Dec 2023
  • Adult Health III, UCSD Hospital La Jolla, 120 hours, Jan 2023, May 2023
  • Pediatrics, Rady's Children's Hospital San Diego, 100 hours, Sept 2022, Dec 2022
  • Obstetrics, Sharp Mary Birch Hospital, 100 hours, Sept 2022, Dec 2022
  • Adult Health II, Somerset Subacute and Care, 120 hours, Jan 2022, May 2022
  • Adult Health I, PLNU Simulation Lab, 120 hours, Sept 2021, Dec 2021
  • Public Health, Various Locations, 50 hours, Sept 2021, May 2023

Scholarly Leadership

California Nursing Student Association, PLNU School of Nursing, August 2023 - May 2024

  • · PLNU Chapter Mentorship Program: Mentor to novice nursing students

Evidence-Based Practice Projects

  • Non-pharmacological interventions for pain management in women post-mastectomy, Co-creator & Poster Presenter
  • Use of cervical ripening balloons for post-term induction of labor, Co-creator & Presenter

Community Service & Volunteer Work

  • CAPS Pregnancy Clinic, June 2024 - Present, Caring for women in the first trimester of pregnancy through education and medical care.
  • Medical Missions Trip to Tijuana, June 25 - 29, 2023, Provided public health outreach through primary care clinic services. Acted as translator during intake and triage areas. Reinforced patient education.
  • Down's Syndrome Easter Egg Hunt, April 4, 2023, Guided and supported participants with developmentally appropriate support and helped facilitate connections with other children.
  • Covid Screener: Writers Symposium, February 23, 2022, Welcomed guests and enforced public health nursing principles to ensure adherence to COVID-19 guidelines.

Timeline

Expert Hostess

Azuki Sushi
09.2023 - Current

Hostess / To-go / Food Runner

Sushi Lounge Point Loma
07.2021 - 02.2023

Bachelor of Science, Nursing -

Point Loma Nazarene University
Grace Lynne Heap