Enthusiastic individual with a solid background in customer service and technical skills. Adept at utilizing tools like Canva for event materials and social media content, driving positive interactions and organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Media Manager
The Rock Cafe
Paris, KY
02.2026 - Current
Create posts andcaptions to creatively showcase the menu.
Interact with customers who comment/tag us in photos in a friendly and positive way.
Event Planning Intern
Hunt Advantage Group, LLC
Paris, KY
05.2025 - 12.2025
Assisted with preparations for company-wide meeting; creating PowerPoint templates, posters, “The Book of Standards” pages, event schedule website design, stuffing backpacks, and event check-in.
Utilized Canva to create materials for company events and the office, as well as training videos for team members.
Assembled information and photos for the weekly newsletter/sales report that is made available to all team members.
Facilitator
Activate Games
Lexington, KY
08.2024 - 07.2025
Monitored reservations through Resova and checked in guests upon arrival.
Maintained an organized, clean, and professional waiting and game area.
Provided excellent customer service with a helpful and friendly attitude.
Shift Lead
The Press Juice and Health Bar
Lexington, KY
07.2022 - 09.2024
Memorized menu itemsand prepared orders for over 100 customers a shift.
Provided friendly customer service while remaining calm during periods of high volume.
Shift Lead
The Rock Cafe
Paris, KY
11.2020 - 10.2023
Operated drive-through services including taking orders and handling payment in a calm but friendly manner.
Mastered Point of Service systems to handle varying payments each shift.
Was in charge of balancing the register at closing.
Disney College Program/EPCOT Merchandise
Walt Disney World Resort
Lake Buena Vista, FL
01.2022 - 06.2022
Maintained a clean and organized inventory. Upheld company standards by anticipating guests needs and providing them with quality service.
Meticulously handled Point of Service system transactions, including credit, cash, exchanges, returns, and refunds to ensure a seamless cash flow.
Interim First Impressions Specialist
Hunt Advantage Group, LLC
Paris, KY
07.2021 - 08.2021
Answered phone calls from customers and team members, providing customer service.
Made route calls to customers, informing them of Account Manager delays.
Created cases for customers and leads for potential new VCPs.
Assisted with marketing materials; laminating, labeling, mailing, and ensuring items were shipped in a timely manner.
Education
Bachelor of Science - Hospitality, Management, And Tourism
University of Kentucky
Lexington, KY
12-2025
Associate of Arts - Theatre
Bluegrass Community And Technical College
Lexington, KY
05-2022
Skills
Canva
Creativity
Attention to detail
Communication
Organization
Certification
ServSafe
Timeline
Social Media Manager
The Rock Cafe
02.2026 - Current
Event Planning Intern
Hunt Advantage Group, LLC
05.2025 - 12.2025
Facilitator
Activate Games
08.2024 - 07.2025
Shift Lead
The Press Juice and Health Bar
07.2022 - 09.2024
Disney College Program/EPCOT Merchandise
Walt Disney World Resort
01.2022 - 06.2022
Interim First Impressions Specialist
Hunt Advantage Group, LLC
07.2021 - 08.2021
Shift Lead
The Rock Cafe
11.2020 - 10.2023
Bachelor of Science - Hospitality, Management, And Tourism