Grachely Garcia
Lawrence,MA
Summary
Healthcare professional with comprehensive experience in patient assistance and care. Proven ability to support medical staff and contribute to positive patient experience. Reliable team player with focus on adaptability and achieving optimal outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Amergis Healthcare Staffing
Needham Heights, MA
03.2024 - Current
- Assisted with daily living activities to enhance patient comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with multidisciplinary teams to develop personalized care plans for patients.
- Educated patients and families on health management strategies and available resources.
Nurse Assistant
Cedar View Rehabilitation Healthcare Center
Methuen, US
12.2021 - 01.2026
- Provided direct patient care, assisting with bathing, feeding, and grooming tasks.
- Executed daily documentation and maintained patient care charts, ensuring thorough input of reports into practice databases.
- Cultivated trusting relationships and delivered emotional support to patients and their families.
- Logged accurate records of patient care, condition, progress, and concerns.
Customer Service/Debt Collector Representative
F.H. Cann Associated Inc.
North Andover, US
10.2019 - 11.2021
- Employed problem-solving and critical thinking skills to evaluate individual debtor situations and identify the best course of action.
- Leveraged collection software to maintain detailed documentation of customer interactions.
- Responded promptly to customer inquiries through phone, email, text message, or letter correspondence in a professional manner.
Pharmacy Technician in Training
Greater Lawrence Family Health Center
Lawrence, US
10.2018 - 05.2019
- Delivered exemplary customer service by addressing patient inquiries, processing prescriptions, and overseeing the management of patient profiles.
- Accomplished basic administrative tasks, including filing prescriptions, updating records, and utilizing pharmacy software to ensure accurate medication information.
- Applied pharmacy software for data entry, managing patient records, and maintaining confidentiality in alignment with HIPAA regulations.
Education
Financial Services - Financial Services
Lawrence Community Works
lawrence, United States09-2018
High School Diploma - General Studies
Lawrence High School
Massachusetts06-2017
Skills
- Customer relations/Service
- Personal care services
- Collaborative teamwork
- Compassion/Empathy
- Documentation
- Active Listener
- Certified nursing assistant (CNA)
- Certified in CPR/AED
- Caregiver relations
- Electronic Medical Records (EMR)
- Microsoft Office
- HIPAA Compliance
- Time Management
- Verbal Communication
Certification
- CNA - Certified Nursing Assistant
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Health Care Assistant
Amergis Healthcare Staffing
03.2024 - Current
Nurse Assistant
Cedar View Rehabilitation Healthcare Center
12.2021 - 01.2026
Customer Service/Debt Collector Representative
F.H. Cann Associated Inc.
10.2019 - 11.2021
Pharmacy Technician in Training
Greater Lawrence Family Health Center
10.2018 - 05.2019
Financial Services - Financial Services
Lawrence Community Works
High School Diploma - General Studies
Lawrence High School