Grachely Garcia
Lawrence
Summary
Dedicated healthcare service professional with a proven track record in enhancing patient communication and resolving complex issues. Expertise in managing patient inquiries, coordinating with medical teams, and ensuring efficient service delivery. Strong emphasis on teamwork and adaptability consistently leads to positive outcomes in high-pressure environments. Recognized for exceptional empathy, active listening, and effective conflict resolution skills that foster trust and satisfaction among patients.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Recovery Support Worker
Amergis Healthcare Staff
Needham, MA
06.2026 - Current
- Developed individualized recovery plans for clients, enhancing personal growth and engagement.
- Facilitated support groups to foster community and encourage shared experiences among clients.
- Assisted clients in accessing resources, promoting independence and improving quality of life.
- Protected client confidentiality at all times by adhering strictly to HIPAA regulations governing privacy standards within behavioral health care settings.
- Documented case management activity for accurate, reliable records.
- Coordinated with local government to provide resources to clients.
Health Care Assistant/ Paraprofessional
Amergis Healthcare Staffing
Needham Heights, MA, US
03.2024 - Current
- Assisted with daily living activities to enhance patient comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with special education staff to develop individualized education plans (IEPs).
- Monitored student progress, providing feedback and recommendations for improvements in academic performance.
Nurse Assistant
Cedar View Rehabilitation Healthcare Center
Methuen, US
12.2021 - 01.2026
- Provided direct patient care, assisting with bathing, feeding, and grooming tasks.
- Executed daily documentation and maintained patient care charts, ensuring thorough input of reports into practice databases.
- Cultivated trusting relationships and delivered emotional support to patients and their families.
- Logged accurate records of patient care, condition, progress, and concerns.
Enrollment Specialist
MassHealth
Remote
08.2022 - 06.2024
- Managed enrollment processes for diverse populations, ensuring compliance with state regulations and policies.
- Coordinated outreach initiatives to educate potential members about available health coverage options.
- Analyzed data to identify trends in enrollment, improving service delivery and client satisfaction.
- Developed training materials and conducted sessions for new team members on enrollment best practices.
- Provided expert guidance on eligibility determinations, resolving complex cases with accuracy and care.
Customer Service/Debt Collector Representative
F.H. Cann Associated Inc.
Remote
10.2019 - 11.2021
- Employed problem-solving and critical thinking skills to evaluate individual debtor situations and identify the best course of action.
- Leveraged collection software to maintain detailed documentation of customer interactions.
- Responded promptly to customer inquiries through phone, email, text message, or letter correspondence in a professional manner.
Pharmacy Technician in Training
Greater Lawrence Family Health Center
Lawrence, US
10.2018 - 05.2019
- Delivered exemplary customer service by addressing patient inquiries, processing prescriptions, and overseeing the management of patient profiles.
- Accomplished basic administrative tasks, including filing prescriptions, updating records, and utilizing pharmacy software to ensure accurate medication information.
- Applied pharmacy software for data entry, managing patient records, and maintaining confidentiality in alignment with HIPAA regulations.
Education
High School Diploma - General Studies
Lawrence High School
Massachusetts06.2017
High School Diploma - Financial Services
Lawrence Community Works
Lawrence, United States09.2018
Skills
- Customer relations/Service
- Collaborative teamwork
- Documentation
- Certified nursing assistant (CNA)
- Caregiver relations
- Microsoft Office
- Time Management
- Personal care services
- Compassion/Empathy
- Active Listener
- Certified in CPR/AED
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Verbal Communication
- Mental health awareness
- Self-care techniques
- Behavioral management
- Problem-solving
- Collaboration and teamwork
- Relapse prevention
- Boundaries establishment
Certification
CNA - Certified Nursing Assistant
LANGUAGES
English - Native or Bilingual
Spanish - Professional Working
Timeline
Recovery Support Worker
Amergis Healthcare Staff
06.2026 - Current
Health Care Assistant/ Paraprofessional
Amergis Healthcare Staffing
03.2024 - Current
Enrollment Specialist
MassHealth
08.2022 - 06.2024
Nurse Assistant
Cedar View Rehabilitation Healthcare Center
12.2021 - 01.2026
Customer Service/Debt Collector Representative
F.H. Cann Associated Inc.
10.2019 - 11.2021
Pharmacy Technician in Training
Greater Lawrence Family Health Center
10.2018 - 05.2019
High School Diploma - General Studies
Lawrence High School
High School Diploma - Financial Services
Lawrence Community Works