Graci Helms
Pensacola,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Kind and cheerful professional with several years of experience nurturing and caring for children. Successful at directing playtime, enforcing positive behavior and applying behavior redirection to manage challenges. Proven track record of keeping children entertained with fun activities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Bartender
Marisa Walters
Pensacola, FL
11.2020 - Current
- Followed health safety guidelines when preparing and serving food products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
In-Home Nanny
Hollie Fletcher
Gulf Breeze , FL
06.2021 - 08.2022
- Kept detailed daily logs and reports for parents on children's progress and activities.
- Maintained records of daily observations and information regarding child's activities and behavior.
- Administered first aid and medication as needed, ensuring child safety and well-being.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Collaborated with parents to establish and adjust behavior management strategies.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Provided comfort when needed through hugs or words of encouragement.
- Provided guidance and discipline in line with parental values and expectations.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Maintained cleanliness and organization of children's living spaces and play areas.
- Engaged in educational activities like reading and crafts to encourage learning and creativity.
- Adapted teaching methods based on individual needs of each child.
- Promoted healthy eating habits by introducing nutritious snacks throughout the day.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Conducted nightly routines including bathing, story-time, and ensuring children are ready for bed.
- Supported children with special needs, adapting activities to meet individual requirements.
Education
Associate of Arts -
Pensacola State College
Pensacola, FL12-2023
High School Diploma -
Navarre High School
Navarre, FL06-2021
Bachelor of Science -
The University of West Florida
Pensacola, FLSkills
- Special needs knowledge
- Helping students with special needs
- Child development
- Reliability and punctuality
- Potty training support
- Age-appropriate activity planning
- Positive reinforcement techniques
- Special needs experience
- Language development support
- Toddler engagement techniques
- Effective communication techniques
- Creative play ideas
- Hygiene and grooming assistance
- Strong work ethic
- Patience and tact
- Verbal and written communication
- Team collaboration
- Food inspection
- Hostess support
- Team member support
- Order delivery practices
- Daily specials memorization
- Table resetting
- Relationship building
- Problem-Solving
- Quick Learning
- Multitask
Affiliations
Special Needs Student Support Club
- Provided one-on-one assistance to students, helping them engage in classroom activities, participate in social events, and navigate the school environment.
- Developed strong communication skills by working closely with students, teachers, and families to ensure students' needs were met and to offer support as needed.
- Demonstrated leadership and teamwork by helping to coordinate peer mentorship programs and advocating for a more inclusive school culture.
- Fostered patience, understanding, and empathy in all interactions, learning how to effectively adapt communication and behavior to the unique needs of each individual.
Certification
- RBT 40-Hour Training
References
References available upon request.
Timeline
In-Home Nanny
Hollie Fletcher
06.2021 - 08.2022
Server/Bartender
Marisa Walters
11.2020 - Current
Associate of Arts -
Pensacola State College
High School Diploma -
Navarre High School
Bachelor of Science -
The University of West Florida
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