Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Graciana Martin

Greenville,MI

Summary

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services, promote conflict resolution, maintain detailed documentation, and adapt to changing compliance measures. Track record of fostering positive client and team relationships while achieving measurable improvements in client well-being. Dedicated leader with a growth-mindset looking for new and engaging opportunities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Case Manager

Hope Network Behavioral Health
10.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Lead Behavioral Interventionist

Hillside Learning Center
01.2023 - 08.2024
  • Developed strong rapport with students through active listening and empathetic understanding, fostering trust and open communication channels.
  • Partnered with parents to create consistent routines and expectations across home and school settings, reinforcing desired behaviors more effectively.
  • Promoted a positive learning environment by modeling appropriate social skills and fostering respectful interactions among students.
  • Designed engaging lessons that incorporated social-emotional learning components, increasing self-awareness and interpersonal competence among students.

Talent Acquisition Specialist

Sawyer Nursery
03.2023 - 07.2023
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.

Office Coordinator

YWCA
11.2021 - 02.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.

988 Chat Specialist

Common Ground
01.2021 - 06.2022
  • Taking chats and calls on 988, The National Suicide Hotline.
  • Proven ability to learn quickly and adapt to new, high stress situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Utilizing verbal deescalation techniques to assist those in crisis.

Foster Care Case Aide

D.A. Blodgett - St. John
08.2019 - 05.2022
  • Supported successful reunification efforts with biological families through diligent monitoring of progress towards established goals.
  • Established rapport with community resources for additional services tailored to meet each individual child''s needs.
  • Provided crisis intervention during difficult situations involving behavior management or family conflicts for effective resolution.
  • Improved the well-being of foster children by providing consistent and compassionate support in their daily lives.

Education

MBA - Human Resource Management

Capella University
Remote
04-2026

Bachelor of Science - Psychology

Capella University
Remote
12-2024

Skills

  • Organization and multitasking
  • Documentation and reporting
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Client advocacy
  • Care coordination
  • Community resources
  • Records management
  • Crisis intervention
  • Data entry and analysis

Certification

  • Social Service Technician License
  • Quality Mental Health Professional Credentialing

Timeline

Case Manager

Hope Network Behavioral Health
10.2024 - Current

Talent Acquisition Specialist

Sawyer Nursery
03.2023 - 07.2023

Lead Behavioral Interventionist

Hillside Learning Center
01.2023 - 08.2024

Office Coordinator

YWCA
11.2021 - 02.2023

988 Chat Specialist

Common Ground
01.2021 - 06.2022

Foster Care Case Aide

D.A. Blodgett - St. John
08.2019 - 05.2022

MBA - Human Resource Management

Capella University

Bachelor of Science - Psychology

Capella University

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