Summary
Overview
Work History
Education
Skills
Languages
Activities & Honors
Timeline
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GRACIANO SANTOS

Fishers,IN

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

6
6
years of professional experience

Work History

Retail Operations Analyst

JD Finish Line
03.2023 - Current
    • Provided daily, weekly & monthly reporting across many areas of the business which include: sales, labor, IT device usage, expense budgets, P&Ls.
    • Provide second level support to the SVP of all Retail Operations in JD North America.
    • Identified and resolved problems through root cause analysis and research.
    • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
    • Queried databases for information needed for report processing.
    • Assisted in new IT product device rollouts across entire fleet.

Market Leader

JD Finish Line
02.2021 - 03.2023
  • Oversaw an additional three doors in the Chicago and Detroit markets which accounted for $1M+ in revenue.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Trained and mentored sales personnel to apply best practices and techniques.
  • Helped plan and implement the regional operational strategy across fleet.
  • Conducted store travels to provide in person training and assist in daily operational functions.

Store Manager

JD Finish Line
02.2018 - 03.2023
  • Responsible for all store operations of a $1.4M door in the Downtown Chicago location.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • FY23 Store of the Year recipient for District 78.

Store Manager

JD Finish Line
02.2018 - 10.2020
  • Responsible for all store operations of the $450K door in Calumet City, IL.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.

Education

Master of Business Administration -

Governors State University
University Park, IL

Bachelor of Science - Business Economics

Purdue Northwest University
Hammond, IN
2018

Skills

  • Data Analysis
  • Operational Efficiency
  • Critical Thinking
  • Process Improvement
  • Project Management
  • Decision Making
  • Cross-functional Collaboration
  • Reporting Skills
  • Root Cause Analysis
  • Team Leadership
  • Workflow Optimization
  • Problem Solving

Languages

English
Native or Bilingual
Spanish
Professional Working

Activities & Honors

Keep Indianapolis Beautiful Volunteer Event Participant (2023)

Special Olympics & Finish Line Youth Foundation Volunteer Event Participant (2021,2022)

Boy's Head Soccer Coach at EC Central High School (2020-2022)

Men's Assistant Soccer Coach at Governors State University (2020)

Head Coach of Block Middle School's Soccer Team (2014-2017)

Boy's Assistant Soccer Coach at EC Central High School (2014-2016)

Timeline

Retail Operations Analyst

JD Finish Line
03.2023 - Current

Market Leader

JD Finish Line
02.2021 - 03.2023

Store Manager

JD Finish Line
02.2018 - 10.2020

Store Manager

JD Finish Line
02.2018 - 03.2023

Master of Business Administration -

Governors State University

Bachelor of Science - Business Economics

Purdue Northwest University

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GRACIANO SANTOS