Gracie Barrier
Woodway,TX
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Customer Service and Clothing sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. I also worked as a skilled Keyholder, proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 2 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Before my time as a Retail worker I was a Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
3
3
years of professional experience
Work History
CSR, Sales
Pizza Hut
Hewitt, TX
10.2019 - 08.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Sales Lead
Loft Outlet
Waco, TX
08.2020 - 07.2022
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Contacted customers to immediately find resolutions for escalated issues.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Opened inventory boxes and restocked shelves.
- Opened and closed store 1 day per week by counting registers, making deposits and storing and filing all daily paperwork.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Counted out cash drawers and balanced totals.
- Accepted and processed customer returns.
- Designed and built over 9 displays per month to generate customer interest in store merchandise.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
Midway High School
Waco, TX05.2021
No Degree - General Academics
McLennan Community College
Waco, TXBachelor of Arts - Fashion Design
Texas Women's University
Denton, TX05.2025
Skills
- Merchandising and Display
- Staff Coaching and Training
- Building Customer Relationships and Loyalty
- Overseeing Teams
- Efficient Service
- Team Contribution
- Ability to Be a Leader
- Retail Effectiveness
- Available Nights, Weekends and Holidays
- Maintaining Clean Work Areas
- Cash Counting
- POS Transactions
- Cash Register Operations
- Wardrobe Organizing
- Team Leadership
- Originality and Creativity
- Shelving
- Store Reset and Recovery
Special Skills
- Sewing-As an aspiring designer, I can sew and mend apparels. From fixing buttons and holes, to altering preset designs and designing new ones.
- Fast Learner- I learn fast and remember faster.
- Resourceful- When I face situations that have no clear cut resolutions, I can usually find other ways or methods to solve the problem.
Languages
French
Limited Working
Additional Information
Debra Bagley- Assistant Manager at Loft Outlet 3139
Timeline
Sales Lead
Loft Outlet
08.2020 - 07.2022
CSR, Sales
Pizza Hut
10.2019 - 08.2020
High School Diploma -
Midway High School
No Degree - General Academics
McLennan Community College
Bachelor of Arts - Fashion Design
Texas Women's University