Gracie Chacon
League City,TX
Summary
I am interested in a challenging position as a Patient Services Representative. I am highly experienced, Hardworking and reliable focused on going above and beyond to support team and serve customers. Motivated to continue to learn and grow professionally
Overview
15
15
years of professional experience
Work History
Data Entry Clerk
Meador Staffing Services/ Advario
04.2024 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
Central Scheduler
Central Scheduling Object/TX Children's Hospital
05.2021 - 12.2023
- Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient and professional manner
- Accurately documenting all calls using the appropriate computer systems
- Following up on any unresolved queries and completing any call back requests in a timely manner
- Providing advice, information and solutions to all customers
- To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the campaign you are assigned to work
- Working to achievable targets within a strong team orientated environment
- To adhere to quality scripts and to maintain a high level of quality scores
- Ability to adapt to new changes in a fast pace environment
- To represent the organization in a positive and professional way at all times
- Display a positive attitude and high level of commitment
- To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other department meetings as requested
- Comply with all security requirements identified under HIPPA/PHI and as outlined in Texas Children's policies
- Any other duties that may be assigned by your leader
Medical Office Specialist
Women's OB/GYN
02.2021 - 05.2021
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Accurately collected personal, billing and medical details for patients per day
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Scheduled, rescheduled and handled cancelled appointments for patients
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions
Office Registrar (PRN)
Clear Creek Emergency Room
11.2020 - 01.2021
- Assist patients needing help entering facility and ensures patient comfort
- Collect co-payments or other applicable financial payments, Maintained daily financial log including documenting patients financial class, amount owed, amount collected, and scanning completion
- Document all necessary demographic, insurance, and financial information, chart auditing
- Maintain patient charts; including creating new files, scanning files into the computer system, filing and shifting and break down charts
- Answering, screening, and directing incoming phone calls, Performed exit interviews with all patients
Patient Coordinator
Grace Women's Center of Baytown
07.2020 - 01.2021
- Answer phones in a timely and professional manner
- Verified different insurance plans (HMO,PPO,POS,EPO, ETC.) Maintained records of completed as well as in-process referrals
- Check in and check out functions
- Schedule appointments and follow-ups, Daily scanning and support of billing department for required documents
- Completed FMLA, STD, etc forms, Called in patient prescriptions
Referral Coordinator
Bay Area Heart
08.2019 - 07.2020
- Ensured insurance-based authorizations are obtained for all diagnostic procedures (stress echocardiogram, nuclear test, echocardiogram)
- Verified, updated and corrected patient-related information including registration, insurance information and referrals on a daily basis
- Check in and check out functions, Collected copays, deductible, coinsurance, Verified different insurance plans
- Maintained records of completed as well as in-processes referrals
- Answering, screening, and directing incoming phone calls
Registrar PRN
Elite Emergency Room
11.2017 - 08.2019
- Assist patients needing help entering facility and ensures patient comfort
- Document all necessary demographic, insurance, and financial information, chart auditing
- Answering, screening, and directing incoming phone calls
- Collect co-payments or other applicable financial payments
- Maintained daily financial log including documenting patients financial class, amount owed, amount collected, and scanning completion
- Perform Exit interview with all patients
ASR
Kelsey-Seybold Clinic
03.2014 - 11.2017
- Prepare global package payment plans for potential births, Check in and check out functions, Charge entry
- Registration and cashiering, Schedule appointments and follow-ups
- Verified different insurance plans (HMO,PPO,POS, EPO, etc.) Collected co-pays, deductibles, co-insurance
- Monitor and analyze assigned unresolved self-pay accounts
- Answering phones, screening and directing incoming phone calls
Medical Office Specialist
Rosewood ENT
10.2012 - 03.2014
- Check in and Check out functions
- Answered phones, Schedule appointments and follow-ups
- Educate patients on their insurance, Calculated and collected co-pays, deductibles, and co-insurances
- Reconcile daily cash, Posted payments and maintained required financial logs
- Referrals and authorizations, Verified different insurance plans
- Called in patient prescriptions
- Ordered supplies
Patient Specialist/Surgery Coordinator
01.2010 - 06.2012
- Check in and Check out functions, Schedule appointments and follow-ups
- Verified different insurance plans, Calculate and collect co-pays, co-insurances and deductibles
- Posted payments and maintained financial log sheet
- Interface with hospitals regarding procedures such as hysterectomies, D&C's, Explained to patients how to prepare for surgeries, Obtained referrals and authorizations
Education
COMPLETED COURSEWORK TOWARDS COMPUTER OFFICE SPECIALIST CERTIFICATE -
Texas School of Business
Friendswood, TXCOMPLETED COURSEWORK TOWARDS GED -
College Of Mainland
Texas City, TXSkills
- Experience with Epic
- EClinical Works 90
- Athena
- Collaborate
- Problem-solving
- Customer Service
- Time management
- Leadership
- Multi-line phone proficiency
- MS Office
- Bilingual- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Data Entry Clerk
Meador Staffing Services/ Advario
04.2024 - Current
Central Scheduler
Central Scheduling Object/TX Children's Hospital
05.2021 - 12.2023
Medical Office Specialist
Women's OB/GYN
02.2021 - 05.2021
Office Registrar (PRN)
Clear Creek Emergency Room
11.2020 - 01.2021
Patient Coordinator
Grace Women's Center of Baytown
07.2020 - 01.2021
Referral Coordinator
Bay Area Heart
08.2019 - 07.2020
Registrar PRN
Elite Emergency Room
11.2017 - 08.2019
ASR
Kelsey-Seybold Clinic
03.2014 - 11.2017
Medical Office Specialist
Rosewood ENT
10.2012 - 03.2014
Patient Specialist/Surgery Coordinator
01.2010 - 06.2012
COMPLETED COURSEWORK TOWARDS COMPUTER OFFICE SPECIALIST CERTIFICATE -
Texas School of Business
COMPLETED COURSEWORK TOWARDS GED -
College Of Mainland
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