Gracie Crosby
Vernon,AL
Summary
The positions that I have held in my current and previous employments have enabled me to grow personally and professionally. Personal growth has come in how I work to complete the mission of my employer through collaborations in working within a team for common goals and in working with a variety of personalities. Professionally, I have grown in providing exemplary customer service in a variety of fields. Being a CNC machine operator has allowed me to grow a very specific skill set in a production setting. Pursuing a job in healthcare is something I never thought would happen, but I am so glad I did. Working with mental health and addiction patients I have learned so much about these diseases and have a strong love for healthcare now. Whether it be a service oriented job or a production job, my work ethic is something of which I am very proud. I believe in coming to work on time and prepared to complete my tasks at the highest standard possible.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Pathway Healthcare
05.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Taking vitals on patients as well as drawling labs.
- Ensuring every chart is accurate and presentable.
- Collecting urine specimens.
Patient Experience Associate
Pathway Healthcare
11.2023 - 05.2024
- Check patients in and out while also scheduling their next visit.
- Verify that insurances are active.
- Collect copayments and self pay rates, as well as collecting on patient balances.
- Answer incoming phone calls.
- Schedule new patient visits and referrals.
CNC Machine Operator
Bolzoni Auramo Inc.
07.2021 - 11.2023
- Download programs.
- Create specific parts with required offsets.
- Verify that the material being ran is up to the standards of the blueprints provided.
- Correctly interpret the blueprint provided for each set of parts.
- Use gauges and dial calipers to verify measurements are accurate.
Customer Service Staff
Publix Super Market
09.2020 - 06.2021
- Assisted customers as needed throughout the store.
- open and close the front of the store.
- Complete blank deposits.
- Delegated tasks to other associates.
- Observed and completed shift operations as needed.
Team Member-Shift Manager
Sulligent Sav-Mor
11.2017 - 08.2020
- As a team member, I was charged with assuring customers had a pleasant shopping and buying experience, as well as being in charge of my register
- As a shift manager, I maintained all shift operations to ensure that the business ran smoothly for employees and customers
Cashier
McDonalds
05.2017 - 11.2017
- I provided quality customer service in taking orders and serving customers.
- I served my team in regular cleaning, upkeep of stock, and in managing a diverse customer base.
Education
Elementary Education credits -
Bevill State Community College
Fayette12.2019
Diploma -
Sulligent High School
Sulligent05.2018
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Patient Relations
- Attention to Detail
- Insurance Verification
- Patient Care
- Verbal and written communication
- Patient Records Management
- Follow-up care
- Filing and Recordkeeping
- Payment Collection
- Creative Problem-Solving
- New Hire Training
References
- Dr. Robin Ballard, Former Deputy Superintendent, Lowndes County School District, 662-574-6687
- Chyna Banks, Patient Care Coordinator, Pathway Healthcare, 662-386-3732
Timeline
Patient Care Coordinator
Pathway Healthcare
05.2024 - Current
Patient Experience Associate
Pathway Healthcare
11.2023 - 05.2024
CNC Machine Operator
Bolzoni Auramo Inc.
07.2021 - 11.2023
Customer Service Staff
Publix Super Market
09.2020 - 06.2021
Team Member-Shift Manager
Sulligent Sav-Mor
11.2017 - 08.2020
Cashier
McDonalds
05.2017 - 11.2017
Elementary Education credits -
Bevill State Community College
Diploma -
Sulligent High School
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