Gracie Diaz
Phlebotomy Technician
Oklahoma City,OK
Summary
Eager to learn more in the medical and advance in the medical field.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomist position.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PBX Switchboard Operator
Sodexo, St Anthony's Hospital
Oklahoma City, OK
08.2021 - Current
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained accurate records of calls placed and received.
- Maintained up-to-date knowledge of emergency call procedures.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Supported customers by managing 206 calls per day efficiently while maintaining professionalism and upbeat tone.
- Scheduled and coordinated conference calls and video teleconferences.
Team Lead
Wal-Mart Supercenter
Oklahoma City, OK
09.2020 - 08.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Operated production machinery safely to reduce workplace accidents.
- Coached team members in techniques necessary to complete job tasks
General Manager
Santiago's McDonalds
Oklahoma City, OK
05.2016 - 09.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Managed budget implementations, employee evaluations and contract details
Education
Certification - Phlebotomy
Phlebotomy Training Specialist
Oklahoma City, OK05.2022
High School Diploma -
Stockdale High School
Stockdale, TX05.2008
Skills
- Customer Needs Assessments
- Safety Training
- Professional Communication
- Front Desk Management
- Client Support
- Customer Experience
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Data Entry and Maintenance
- Understanding Customer Needs
Certification
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
PBX Switchboard Operator
Sodexo, St Anthony's Hospital
08.2021 - Current
Team Lead
Wal-Mart Supercenter
09.2020 - 08.2021
General Manager
Santiago's McDonalds
05.2016 - 09.2020
Certification - Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Stockdale High School
- PT - Phlebotomy Technician
- First Aid/CPR Certified
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